Brittany Buchanan
@brittanybuchanan
Customer solutions and customer service specialist focused on problem-solving, negotiation, and high-volume support.
United StatesWhat I'm looking for
I’m a customer solutions and customer service specialist who helps customers through complex, high-volume interactions using active listening, critical thinking, and solution-focused resolution. In my current role, I manage delinquent auto loan accounts, prioritize outreach to minimize losses, and negotiate payment arrangements, extensions, and settlements.
Previously, I served as a Customer Service Representative and subject matter resource—monitoring chat interactions in real time, identifying trends, closing service gaps, and supporting continuous improvement. I also worked as a Licensed Insurance Representative, maintaining policy and systems knowledge for compliant service while de-escalating challenging situations with professionalism and empathy.
Experience
Work history, roles, and key accomplishments
Identified customer needs using active listening and critical thinking to deliver accurate, solution-focused resolutions. Managed delinquent auto loan accounts by prioritizing outreach, negotiating payment arrangements, and educating customers on options and delinquency consequences.
Served as a subject matter resource to guide team members and ensure process consistency and accuracy. Monitored real-time chat interactions to identify trends, support continuous improvement, and escalate/resolution complex or sensitive member concerns.
Licensed Insurance Representative
Sykes
Feb 2022 - Feb 2023 (1 year)
Maintained up-to-date knowledge of systems, policies, and procedures to provide accurate and compliant service. De-escalated challenging situations with professionalism and empathy while ensuring interactions met quality assurance standards and supporting team process improvements.
Store Coordinator
HomeGoods
Jun 2020 - Oct 2021 (1 year 4 months)
Coordinated daily store operations to ensure smooth workflows, optimal staffing coverage, and a strong customer experience. Supervised and coached team members, trained and onboarded new employees, and helped foster a collaborative, customer-first culture.
Education
Degrees, certifications, and relevant coursework
Orange Park High School
Attended Orange Park High School, with the listed completion year of 2016.
Property and Casualty License
Property and Casualty License, Insurance
Obtained a Property and Casualty insurance license.
Availability
Location
United StatesAuthorized to work in
Job categories
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