Open to opportunities

Brittany Benton

@brittanybenton

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Experienced coordinator with a strong background in customer service.

United States

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What I'm looking for

I am looking for a dynamic role where I can leverage my skills in coordination and customer service while contributing to a supportive team environment.

I am a dedicated professional with extensive experience in various roles, including customer service, human resources, and healthcare coordination. My journey began in the customer service sector, where I honed my skills in communication and problem-solving. Over the years, I transitioned into roles that allowed me to manage and coordinate operations effectively, ensuring a seamless experience for both clients and colleagues.

In my most recent position as a Referral Coordinator and Front Desk Supervisor at Sibia Eye Institute, I successfully managed patient information and coordinated across multiple medical departments. My ability to maintain data accuracy and oversee front desk operations has been instrumental in enhancing patient satisfaction and operational efficiency. I am passionate about creating a positive environment and ensuring that every interaction is handled with care and professionalism.

Experience

Work history, roles, and key accomplishments

Current

Referral Coordinator/Front Desk Supervisor

Current

Sibia Eye Institute

Dec 2021 - Present (3 years 6 months)

Processed referral records and patient information, maintaining data reports and updating billing information. Coordinated across medical departments, corresponded with insurance companies, and managed front desk operations including scheduling and complaint resolution.

Referral Management Billing Insurance Verification Scheduling Customer Service Team Leadership Microsoft Office Suite HIPAA)

Health Center Coordinator

The Waterford

Oct 2020 - Jul 2021 (9 months)

Created charts for new admissions and managed discharge paperwork, ensuring accurate patient records. Handled inbound calls, routing them to the proper destination, and inputting lab results into the database.

Patient Charting Data Entry Inbound Medical Records Database Management HIPAA)Communication Microsoft Office Suite

Human Resources Coordinator

Bing the Best

May 2017 - Jul 2020 (3 years 2 months)

Organized orientations, training sessions, and performance reviews for employees. Processed bi-weekly payroll and managed administrative tasks including data entry and maintaining employee records.

Payroll Processing Administrative Support Data Entry Microsoft Office Suite Training Development Performance Management Communication

Front Desk Receptionist

Dr Stuart Levine

Nov 2013 - May 2017 (3 years 6 months)

Managed patient check-ins and greeted guests upon arrival, ensuring a smooth flow of operations. Handled insurance verification, prior authorizations, and collected co-pays and deductibles, balancing monies at the end of each day.

Patient Check In Insurance Verification Payment Processing Customer Service Data Entry Communication

Behavioral Health Tech

Real Life Recovery

Apr 2009 - Oct 2013 (4 years 6 months)

Followed the 12-step program and recorded client data hourly, ensuring accurate documentation of progress. Conducted one-on-one sessions with clients and performed drug tests as required.

Behavioral Health Drug Testing 12 Step Program HIPAA)Communication Empathy Crisis Intervention Documentation

Call Center/Customer Service

Transcend Media Solutions

Mar 2006 - Apr 2009 (3 years 1 month)

Provided information about products and services using an automated dialing system, persuading potential clients to purchase services. Handled inbound and outbound calls, inputting orders, canceling accounts, and addressing client issues.