Brittanny McCourt
@brittannymccourt
Customer-oriented Shift Supervisor with 7+ years of experience.
United StatesWhat I'm looking for
As a dedicated Shift Supervisor with over 7 years of experience, I have honed my skills in customer service, store management, and employee training. My journey at Starbucks has allowed me to contribute significantly to store operations, ensuring a seamless experience for both customers and partners. I take pride in promoting the culture and values of the company while actively engaging in the training and development of new employees, fostering a positive and productive work environment.
In addition to my role at Starbucks, I have expanded my expertise in counseling through my work with Operation Par, where I provided substance use disorder and mental health counseling. This experience has enriched my ability to communicate effectively and empathetically with individuals facing challenges, further enhancing my customer service skills. I am passionate about health and wellness, and I strive to create meaningful connections within my community through my work as a group fitness instructor.
Experience
Work history, roles, and key accomplishments
Shift Supervisor
Starbucks Coffee
Dec 2016 - Present (8 years 6 months)
Assisted the store manager in executing store operations, including inventory and cash management. Promoted Starbucks culture while anticipating customer needs and training new employees in a positive environment.
Group Fitness Instructor
YMCA, YOUFIT, BOSTOCK'S, etc.
Jan 2014 - Present (11 years 5 months)
Conducted group fitness classes in a supportive environment, maintaining certifications and ensuring client growth.
Counselor
Operation Par
Dec 2022 - Sep 2023 (9 months)
Performed substance use disorder and mental health counseling, including individual and group sessions. Conducted assessments, case management, and treatment planning to support patient recovery.
FOH Server
CROP Juice
May 2022 - Mar 2023 (10 months)
Served and assisted guests in making informed healthful selections, providing quality service and nutritional information.
Ice Crew
Tampa Bay Lightning
Dec 2015 - May 2022 (6 years 5 months)
Maintained ice and equipment on game days, ensuring a clean and safe environment for guests while delivering world-class service.
Instructor & Program Director
6R Martial Arts
Jan 2011 - Jun 2014 (3 years 5 months)
Led martial arts classes for various age groups, including special needs students. Managed student records, payments, and community relationships.
Education
Degrees, certifications, and relevant coursework
AUArizona State University
Bachelor of Science, Health Science
2018 - 2022
Grade: 3.78
Studied Health Science with a focus in Healthy lifestyles/fitness science, graduating with a GPA of 3.78.
UFUniversity of South Florida
Associates in Arts, Psychology
2011 - 2013
Completed undergraduate credits focused on the study of Psychology.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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