Brittaney Ambrusley

Designed and built an order inventory tracking system, developed a color-matching quiz tool, and created a returns and exchanges tracking system. Managed customer support, client invoicing, and developed a Facebook-first community outreach strategy.

Created marketing strategies for affiliate programs, curated engaging content to drive sales, and implemented automation tools. Maintained brand voice and redesigned Linktree for brand consistency.

Provided timely customer service and reduced ticket response time from 24 hours to within minutes. Implemented automation tools, maintained order accuracy, and redesigned Linktree to align with brand guidelines.

Led a community-driven brand initiative and developed a 2-month interactive brand awareness campaign. Built multi-platform content calendars and directed retail marketing for regional expansion.

Planned, captured, edited, and scheduled content to improve online presence for local businesses. Increased bookings and online identity for a local Airbnb and managed travel logistics for 50+ clients.

Oversaw brand strategy and promotional initiatives, crafted campaigns for high-end properties, and managed multi-platform marketing efforts to build relationships with elite clientele.

Part of founding team and first Store Manager. Developed marketing strategy for store launch, planned a sold-out open mic event, and managed day-to-day operations including inventory, accounting, and deliveries.

Provided white glove customer service to guests upon arrival, guiding them to have the best experience during their stay.

Planned and managed client bookings, developed strong client relationships to maintain loyalty and improve retention and repeat visits.

Oversaw inventory needs, staying on top of stock levels to replenish as necessary alongside kitchen, cafe, and gallery staff.

Completed high school education with CXC/CSEC qualifications in multiple subjects.