Britney Perry
@britneyperry
Experienced customer-service and care coordination professional with strong technical support and call-center expertise.
United StatesWhat I'm looking for
I am an experienced inpatient coordinator and customer-service professional who blends clinical coordination with technical support skills. I currently manage inpatient and discharge status communications, maintain patient data in systems, and collaborate closely with nursing, medical records, case management, billing, and admitting departments.
My background includes roles in IT support and systems administration where I used Active Directory and mainframe tools to reset and manage user access, troubleshoot email and connectivity issues, and provide desktop and help-desk support. I have hands-on experience in high-volume call-center environments delivering clear, timely, and professional service.
I hold a Class A CDL and have worked in delivery and logistics roles, including temporary delivery experience with Tesla and commercial driving training. I also hold a certificate of completion in Medical Billing I & II and maintain HIPAA awareness in healthcare workflows.
I am reliable, detail-oriented, and committed to data integrity and excellent customer experiences. I bring strong communication, problem-solving, and workflow management abilities to roles that require cross-team coordination and high-touch stakeholder engagement.
Experience
Work history, roles, and key accomplishments
UNInpatient Coordinator
UnitedHealthcare
Nov 2021 - Present (3 years 10 months)
Call hospitals, hospices, SNFs and rehab facilities to confirm inpatient and discharge statuses and enter patient status into systems while coordinating with nursing, medical records, case management and billing.
CIClass A CDL Driver
Caldwell Community College & Technical Institute
Aug 2020 - Oct 2020 (2 months)
Completed CDL Class A training and obtained license after attending the program focused on commercial driving fundamentals and safety compliance.
IT Business Systems Analyst
Sempra U.S. Gas & Power
Mar 2019 - Sep 2019 (6 months)
Provided user support across environments by unlocking and resetting Active Directory and mainframe passwords, troubleshooting email and chat issues, and delivering customer-focused IT service.
TEDelivery Experience Specialist
Tesla
Nov 2018 - Jan 2019 (2 months)
Acted as brand ambassador on delivery day, greeted customers, managed delivery activities and provided hospitality to create positive ownership experiences during a temporary contract.
Wireless Specialist
TROC Global
Jun 2017 - Nov 2018 (1 year 5 months)
Activated contract and prepaid phones across US Cellular, AT&T and Verizon, delivered in-person customer service and resolved device and activation issues to ensure customer satisfaction.
Technical Support Specialist
NeoNova Network Services
Aug 2018 - Sep 2018 (1 month)
Provided high-volume call center support for rural providers, analyzing and troubleshooting internet connectivity, email, IPTV and VoIP issues while maintaining clear, timely customer communication.
Customer Service Representative
Xerox
Jul 2014 - Oct 2016 (2 years 3 months)
Handled payments and verified pharmacy and medical benefits and eligibility for Humana members aged 65+ and members with disabilities, delivering accurate benefit information and support.
Mail Order Specialist
West
Oct 2012 - Nov 2013 (1 year 1 month)
Managed high-volume inbound prescription orders, maintained data integrity, adhered to customer service procedures and arranged shipment of medications to customer addresses.
MEInspector
Merck
May 2011 - Sep 2012 (1 year 4 months)
Inspected vials and caps, segregated defective vials and supported breakdown and quality control processes on the production line.
Office Assistant
Vance Granville Community College Program
May 2008 - Aug 2011 (3 years 3 months)
Provided front-desk support for the Franklin County Chamber, filing documents, greeting customers and handling incoming calls with professional etiquette during summer program employment.
WECashier
Wendy's
Jan 2010 - May 2011 (1 year 4 months)
Operated the register, served food and delivered customer service in a fast-paced restaurant environment.
Education
Degrees, certifications, and relevant coursework
CICaldwell Community College and Technical Institute
Certificate, Commercial Driving
2020 -
Activities and societies: Obtained Class A CDL license on October 23, 2020.
Attended CDL training and obtained a Class A CDL license; coursework and practical training completed between August and October 2020.
East Wake Academy
Certificate of Completion, Medical Billing
2014 - 2014
Activities and societies: Completed Medical Billing I & II; received certificate in February 2014.
Completed a certificate of completion in Medical Billing I & II in 2014.
Unknown High School
High School Diploma or GED, General Education
High school diploma or GED obtained (specific school and dates not provided).
Availability
Location
United StatesAuthorized to work in
Job categories
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