Britisha Hailey

Managed the day-to-day operations of an e-commerce business, including marketing, order fulfillment, shipping, and customer service. Ensured accurate order processing and maintained data security and privacy for online transactions.

Provided customer service in a dispensary by helping guests select cannabis products based on needs and preferences. Maintained compliance with state regulations through ID verification and accurate sales transactions, and educated customers on product effects, dosages, and consumption methods.

Delivered mail and packages on designated routes with timely and accurate service. Collected signatures and payments for registered and insured items, provided guidance on postal regulations and services, and ensured security and confidentiality of mail and packages.

Managed daily operations for residential and commercial properties, maintaining efficient and smooth property functioning. Oversaw tenant relationships, inspections, lease enforcement, contractor coordination, emergency response planning, recordkeeping, and implemented security measures including surveillance and access control.

Handled high-volume checkout and processed customer payments accurately using cash, credit cards, and electronic methods. Followed food portioning and recipe standards, maintained sanitation and cleanliness, and supported training for new team members while coordinating meal preparation with the kitchen staff.

Managed patient appointments and supported customer service in a fast-paced medical office setting. Handled sensitive patient information and performed insurance verification and billing processes.

Ensured guest satisfaction and safety while handling sensitive information and coordinating staff schedules. Maintained communication between staff and corporate officials.

Prepared the facility for member arrivals by opening and ensuring equipment was safe and functional. Provided information about services and maintained a high level of member/customer satisfaction.

Managed guest check-in and check-out processes while maintaining the security and confidentiality of guest information. Coordinated communication between management and housekeeping.

Completed 1 year of study in Human Services at San Bernardino Valley College from August 2022 to July 2023.

Earned an Associate's degree in Computer Science at Full Sail University from February 2021 to May 2023.

Attended Silver Valley High School from 2003 to 2007.