Open to opportunities

Casey Shulman

@caseyshulman

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E-commerce specialist with a focus on customer relations and organization.

United States

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What I'm looking for

I am looking for a role that allows me to leverage my e-commerce expertise while fostering a collaborative and innovative company culture.

I am an experienced E-commerce Specialist with a strong background in managing online marketplaces and enhancing customer relations. Currently, I work with Liquidity Services, where I focus on optimizing listings and improving customer feedback for the Target returns program. My ability to maintain thousands of listings and create promotional content has consistently contributed to increased sales year over year.

Previously, I served as an E-commerce Marketplace Administrator at Windy City Novelties, where I successfully established the Groupon marketplace and managed product listings across multiple platforms. My journey began as an E-commerce Assistant at PinMart, where I was promoted from front desk duties to managing product listings and inventory for various e-commerce platforms. My dedication to problem-solving and effective communication has been key in maintaining positive relationships with customers and colleagues alike.

Experience

Work history, roles, and key accomplishments

Current

E-Commerce Specialist

Current

Liquidity Services

Aug 2021 - Present (3 years 10 months)

Performed essential tasks for the D2C e-commerce team, focusing on the Target returns program and daily reporting. Maintained and optimized thousands of listings in Rithum (Channel Advisor), created variations, and established the Poshmark store from inception. Provided excellent customer service, resolved issues, and collaborated with eBay category managers to create daily deals and promotional a

Rithum Channel Advisor Poshmark Customer Service eBay Slick Deals Facebook Ads Time Management Microsoft Office

E-commerce Marketplace Administrator

Windy City Novelties

May 2018 - Aug 2021 (3 years 3 months)

Performed essential tasks for the e-commerce team, creating and maintaining product listings on Amazon, Walmart, eBay, and Groupon. Established the Groupon marketplace site from inception and provided excellent customer service via phone and email. Processed and oversaw marketplace FBM orders, managed shipments to Amazon fulfillment centers, and continuously worked to maintain positive marketplace

Marketplace Management Walmart eBay Groupon Customer Service Order Processing Problem Solving Sales Goals Organizational Skills

E-commerce Assistant

PinMart

Jun 2015 - May 2018 (2 years 11 months)

Promoted from receptionist, maintained and created product listings on Amazon, Walmart, eBay, Etsy, and two wholesale websites. Oversaw several e-commerce distribution sites, including ASI and Channel Advisor, to manage daily inventory and sales. Processed marketplace and wholesale orders, coordinated shipments to Amazon fulfillment centers, and maintained customer records for effective service.

Product Listing Marketplace Management Walmart eBay Etsy Channel Manager Inventory Management Order Processing Customer Service

Front Desk Receptionist / Office Manager

Divine Design & Marketing

Jul 2014 - Jun 2015 (11 months)

Efficiently handled all general office responsibilities for a suburban marketing company, assisting in website enhancements and managing a nationwide consumer rebate trade-in program. Managed accounts receivable and payable, scheduled client calls, and updated client databases. Collaborated with designers on photo shoots and custom design experiences.

Office Management Scheduling Accounts Receivable Accounts Payable Customer Service

Client Experience Concierge

RPG Life Transition Specialist

Nov 2013 - Jun 2014 (7 months)

Performed essential receptionist duties for a high-end financial services firm, including setting up conferences and maintaining client databases. Greeted clients, managed appointment calendars, and handled client correspondence regarding scheduling and form submissions. Supported partners and office staff to maintain strong client relationships.

Receptionist Duties Database Management Scheduling Administrative Support Team Collaboration Financial Services

Account Education Administrator

Association Management Center

Jun 2012 - Nov 2013 (1 year 5 months)

Assisted with effective operations for two healthcare accounts, APHON and PRISM, simultaneously. Prepared, distributed, and collected speaker contract agreements, disclosures, and educational course content. Supported members, volunteers, speakers, and vendors to maintain long-term relationships and facilitated educational webinars.

Account Management Contract Management Educational Content Development Community Management Relationship Building Organizational Skills

Catering Coordinator / Trainer

Panera Bread

Sep 2008 - May 2012 (3 years 8 months)

Promoted from cashier, consistently surpassed store catering goals and maintained high safety and health standards. Provided excellent customer service for catering patrons and applied marketing skills to acquire new customers. Created a comprehensive training manual for regional coordinators.

Customer Service Sales Marketing Leadership

Education

Degrees, certifications, and relevant coursework

Culinary Institute of America

Associates Degree, Culinary Arts

Completed an Associates Degree focusing on culinary arts. Gained foundational knowledge and practical skills in various aspects of food preparation and kitchen management.

Highland Park High School

General Studies, General Studies

Completed high school education with a focus on general studies. Developed a broad academic foundation across various subjects.

Lake County High Schools Technology Campus

Certificate, Culinary Arts

Obtained a Certificate in Culinary Arts, focusing on practical skills and techniques in the culinary field. This program provided specialized training in food preparation and kitchen operations.