Open to opportunities

Calysta Cook

@calystacook

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Detail-oriented administrative and customer service professional specializing in data entry and bookkeeping.

United States

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What I'm looking for

I am seeking a remote data entry or customer service role where I can apply my accuracy, bookkeeping and communication skills, work independently, and support efficient processes and compliance.

I am a detail-oriented administrative and customer service professional with 10+ years of experience in client communication, data entry, and bookkeeping. I consistently manage high-volume records and inbound communication while maintaining financial accuracy and compliance.

My background includes property management overseeing thousands of units and millions in monthly revenue, full-cycle e-commerce operations with 99%+ data accuracy, and pharmacy operations with HIPAA-compliant patient information management. I have strong skills in Microsoft Office, Google Workspace, QuickBooks, legal documentation, and remote collaboration tools.

I work independently in fast-paced remote environments, resolve customer and tenant disputes professionally, and deliver reliable administrative support. I am seeking a remote data entry or customer service position and maintain a fully equipped home office with high-speed internet.

Experience

Work history, roles, and key accomplishments

Property Manager

First Housing LLC

Dec 2024 - Jan 2026 (1 year 1 month)

Oversaw operations for multiple apartment communities totaling 3,000+ units and 7,000+ tenants; managed rent collection and reconciliations for $3.5M+ monthly revenue and maintained high occupancy through lease renewals and tenant engagement.

Tenant Relations Lease Administration Rent Collection Compliance Vendor Management Legal Documentation Maintenance Coordination

E‑Commerce Business Owner

Online Retail Sales

Apr 2018 - Dec 2024 (6 years 8 months)

Managed full-cycle e-commerce operations including sourcing, listing optimization, order fulfillment and customer support; maintained 99%+ order data accuracy and reconciled finances via QuickBooks.

E Commerce Operations Order Management Quickbooks Inventory Management Customer Support Shipping & Logistics

Lead Shift Manager

Walgreens

Oct 2017 - Oct 2018 (1 year)

Supervised daily retail and certified pharmacy operations, managed cash handling and reconciliations, trained staff to improve productivity, and ensured HIPAA-compliant prescription processing and insurance billing.

Pharmacy Operations Team Leadership Cash Handling Insurance Billing HIPAA compliance Inventory Management Customer Service

Office Assistant

Grand Valley State University

Sep 2015 - Jul 2018 (2 years 10 months)

Managed large-scale data entry and digital archiving for the institutional repository, maintained electronic and physical filing systems, and processed invoices and departmental budget documentation.

Data Entry Digital Archiving Records Management Invoicing

Legal Assistant

Lakeshore Legal Counsel

Jan 2017 - Aug 2017 (7 months)

Prepared and filed legal documents for family and landlord-tenant matters, conducted legal research, maintained confidential client files, and coordinated court schedules and attorney calendars.

Legal Documentation Data Entry Legal Research Case Management Confidentiality