At DoorDash Canada, I manage an enterprise merchant portfolio spanning approximately 1,000 restaurant locations across multiple Foodtastic brands. I partner with corporate stakeholders on platform operations, account strategy, promotions, and merchant performance.
I own complex escalations, bringing together Product, Engineering, Sales, Operations, Marketing, and Merchant Success to remove blockers and protect business continuity. I was promoted from SMB to Enterprise within six months and selected for a cross-functional pilot focused on collaboration and process improvement.
Previously at Kaiterra, I led enterprise onboarding, implementation, technical troubleshooting, and product adoption. I also built the Customer Support Center from the ground up and authored approximately 40 customer-facing guides and knowledge base articles.
At Fundserv, I supported enterprise financial institutions across Canada in English and French, resolving application, transaction, and system issues. I bring a practical, customer-focused approach to translating complex needs into clear solutions and stronger business outcomes.
