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Bridgit Olivia Adom

@bridgitoliviaadom

Freelancer Support Specialist at The Uncharted Paths Initiative, where I improved response efficiency by 30%.

At The Uncharted Paths Initiative, I documented communication SOPs that improved team response efficiency by 30% and designed onboarding and engagement workflows that increased active participation by 48%. I also turn community feedback into recommendations for executive leadership.

At Pace-Up Consult, I supported more than 100 active client accounts by email, maintaining a 98% satisfaction rating and same-day response SLA. I built Google Sheets follow-up trackers that reduced response delays by 25%; I now also evaluate multimodal AI responses and transcribe and annotate English data for Outlier and Alignerr.

Experience

Work history, roles, and key accomplishments

Current

AI Data & Language Specialist

Current

Outlier

Jun 2026 - Present (4 months)

Evaluate and rank paired multimodal AI model responses on naturalness, utility, precision and contextual relevance following detailed client QA guidelines. Perform high-accuracy English transcription, metadata tagging and dataset annotation.

AI Evaluation Multimodal Evaluation Transcription Metadata Tagging Dataset Annotation Quality Assurance English

Current

Transcriptionist (AI Data & Language Specialist)

Current

Alignerr

Feb 2026 - Present (8 months)

Transcribe and audit English audio and machine-generated transcripts to strict client formatting specifications. Handle confidential content with full discretion and keep organized logs of all completed assignments.

Transcription Audio Quality Assurance Data Annotation Confidentiality Organization English

Current

Communications & Brand Engagement Lead

Current

The Uncharted Paths Initiative

Feb 2025 - Present (1 year 8 months)

Served as primary internal liaison for community feedback, turning user insights into actionable recommendations for executive leadership. Documented scalable communication SOPs and designed onboarding workflows, driving a 48% increase in active participation.

Communication Skills Brand Engagement Community Feedback Mechanisms SOP Development Onboarding Workflow Design Teamwork

Program & Experience Coordinator

Trout Lake Camps

May 2025 - Aug 2025 (3 months)

Coordinated complex logistics, schedules and cross-functional communications for 80+ participants in a high-volume environment.

Logistics Scheduling Cross Functional Communication Event Coordination High Volume

Client Success & Virtual Operations Specialist

Pace-Up Consult

Nov 2020 - Dec 2024 (4 years 1 month)

Delivered email-first customer service with a 98% CSAT while maintaining a same-day response SLA. Served as lead support contact for 100+ active client accounts and built Google Sheets tracking systems that reduced response delays by 25%.