eezz 77
@eezz77
Detail-oriented transcriptionist with 6+ years of experience.
What I'm looking for
I am a results-driven transcriptionist with over six years of experience delivering precise, high-quality audio and video transcriptions under tight deadlines. Renowned for my lightning-fast typing speed and razor-sharp accuracy, I thrive in high-pressure environments. My strong foundation in customer service complements my technical skills, allowing me to bring excellent communication, active listening, and problem-solving abilities to every role.
Currently pursuing a Bachelor's in Artificial Intelligence, I am passionate about blending technology with human-centric services to streamline workflows and enhance productivity. My proficiency in Microsoft Office, Adobe Creative Suite, and leading transcription software enables me to consistently meet deadlines without compromising on quality, ensuring client satisfaction and fostering long-term relationships.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
Teleperformance
Aug 2024 - Present (10 months)
Currently managing customer inquiries and providing product support, enhancing customer satisfaction through effective communication and problem-solving skills.
Transcriptionist
TranscribeMe
Jun 2021 - Aug 2024 (3 years 2 months)
Delivered precise audio and video transcriptions with exceptional accuracy and efficiency. Consistently met deadlines while ensuring high-quality work, specializing in high-speed typing with a speed of 117+ words per minute.
Customer Service Agent
Teleperformance
Jul 2017 - Jul 2020 (3 years)
Managed customer inquiries via email, phone, and chat, ensuring prompt and accurate resolutions. Provided expert product support and fostered positive customer experiences in a fast-paced environment.
Education
Degrees, certifications, and relevant coursework
University of Pavia
Bachelor's Degree, Artificial Intelligence
2017 - 2020
Currently pursuing a Bachelor's in Artificial Intelligence, I’m passionate about blending technology with human-centric services to streamline workflows and enhance productivity.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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