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Bridget Ayomoh

@bridgetayomoh

Customer Service Representative at Bridal Mastereos Ventures, supporting bridal customers from appointments through post-purchase care.

Nigeria

Message

At Bridal Mastereos Ventures, I supported brides and clients with wedding gowns and bridesmaid dresses across phone, WhatsApp, email, social media, and in-store interactions. I coordinated appointments, fittings, measurements, alterations, dress selections, deposits, and payments, and followed up after purchases.

At Natural Hair Mastereos, I generated and converted sales opportunities for natural hair products and wigs, guiding customers through product selection and order processing. At Ecobank Plc, I handled customer enquiries about banking services and investigated transaction issues, keeping customer and case records in CRM and banking systems.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Bridal Mastereos Ventures

Feb 2025 - Sep 2026 (1 year 7 months)

Managed customer enquiries through phone, WhatsApp, email, social media, and in-store interactions, assisting brides and clients with wedding gowns and bridesmaid dresses. Coordinated bridal appointments, fittings, measurements, alterations, dress selections, deposits, and payments.

Inbound and Outbound Call Handling Relationship Management Problem Solving Time Management Communication Skills Attention To Detail Active Listening Customer Retention

Sales Representative

Natural Hair Mastereos

Mar 2023 - Jan 2025 (1 year 10 months)

Generated and converted sales opportunities through outbound calls, social media engagement, referrals, walk-in enquiries, and direct prospecting, promoting natural hair products and wigs. Consulted with customers to understand their hair types, styling preferences, concerns, and budgets.

Sales Strategy Consultative Selling Needs Assessment Objection Handling Product Recommendations Upselling Cross Selling Customer Retention

Customer Support Specialist

Ecobank Plc

Apr 2019 - Feb 2023 (3 years 10 months)

Managed high-volume customer enquiries through phone, email, live chat, and branch support channels, assisting customers with account opening, account updates, deposits, and withdrawals. Investigated and resolved customer issues involving failed or delayed transactions, and unauthorized transactions.

Inbound and Outbound Call Handling Problem Solving Customer Retention CRM Banking Systems Case Management