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lucy amadiLA
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lucy amadi

@lucyamadi

Customer Support Specialist at Whole Person Education Inc., handling 50+ daily customer interactions and resolving customer concerns.

Nigeria
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At Whole Person Education Inc., I handled 50+ daily customer interactions, explained service offerings, and recommended solutions based on customer needs.

I resolved complaints and pricing objections by explaining service value, and maintained customer records and sales reports.

At Seàr Hair & Beauty Enterprise, I answered product inquiries, coordinated orders and deliveries, and followed up with customers. I also upsold and cross-sold products, and addressed a price objection that turned a hesitant customer into a repeat buyer.

Experience

Work history, roles, and key accomplishments

SE

Customer Support & Sales Development Representative

Seàr Hair & Beauty Enterprise

Feb 2021 - Sep 2022 (1 year 7 months)

Responded to product inquiries, identified customer needs, and recommended suitable products. Managed orders, followed up with customers, and upsold and cross-sold products to support sales growth.

Education

Degrees, certifications, and relevant coursework

Coursera logoCO

Coursera

Certificate, Communication

Completed a certificate in Verbal Communication & Presentation Skills in 2024.

BU

Bingham University

Bachelor of Science, Anatomy

Earned a Bachelor of Science in Anatomy in 2020.

Tech stack

Software and tools used professionally

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