Open to opportunities

Brianna User

@briannauser8

Message

Customer Service Representative delivering efficient, high-quality support across call center and retail environments.

Jamaica

Message

What I'm looking for

I’m looking for a role where I can deliver efficient customer service in a fast-paced environment, solve issues clearly, and meet performance and quality standards—using strong communication, multitasking, and problem-solving to support customers.

I’m a customer service professional with experience handling inquiries and support through phone and digital platforms. I’m motivated and dependable, with a strong focus on issue resolution, retail sales, and technical assistance.

In fast-paced, high-volume environments, I maintain professional communication while meeting performance communication skills and quality standards. I accurately document customer interactions to support positive customer experiences and follow company policies and procedures.

I’ve also supported sales and service in retail electronics and device repair settings—explaining products and repair services clearly, processing transactions, and assisting daily store operations. Earlier, as an assistant technician, I helped with basic diagnostics and repairs while keeping the shop organized and supporting technicians with tools and parts.

Experience

Work history, roles, and key accomplishments

Assistant Technician

Auto Parts Store

Provided support for basic diagnostics and repairs, helping with shop organization and preparing tools and parts for technicians. Delivered customer assistance with basic technical explanations and supported sales and cash handling.

Diagnostics Shop Organization Tool & Parts Preparation Customer Service Sales Support Cash Handling Problem Solving Multitasking Time Management

Contact Sales Associate

Local Electronics & Device Repair Store

Assisted customers with electronics purchases and service inquiries by explaining products and repair services clearly. Processed transactions and supported daily store operations, including inventory and display organization.

Customer Support Sales Service Repair Transaction Processing Store Operations

Customer Service Representative

Alorica

Provided exceptional customer support by handling high-volume inbound calls and resolving account-related questions. Followed company policies and quality standards while meeting productivity, attendance, and quality expectations in a fast-paced call center environment.

Inbound Calls Customer Support Policy Compliance Quality Standards Call Center Productivity Fast Paced Professional communication Team Collaboration

Customer Service Representative

Sutherland Global Services

Assisted customers via phone and digital platforms with inquiries, issue resolution, retail sales, and technical assistance. Accurately documented customer interactions while maintaining professional communication and quality standards.