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Brianna TateBT
Open to opportunities

Brianna Tate

@briannatate

Customer support professional skilled in remote chat/email assistance, documentation, and calm issue resolution.

United States
Message

What I'm looking for

I’m looking for a remote chat or email support role where I can use calm conflict resolution, accurate documentation, and CRM/organization skills to help customers succeed through clear, friendly communication.

I’m a customer-focused professional with experience supporting clients through live chat/email communication, scheduling, and accurate documentation. I’m known for resolving issues calmly, maintaining confidential records when needed, and keeping priorities organized.

In customer-facing roles like Professional Pet Stylist at Barkbus and PetSmart, I managed appointments, communicated service updates, and built long-term client relationships. I educated customers on products and services while staying positive in fast-paced environments.

Before that, I supported behavioral health operations as a Behavioral Health Technician, documenting patient observations accurately and using de-escalation techniques while communicating effectively with clients and staff. I also handled admissions and administrative processes, reinforcing my attention to detail and discretion.

I’ve also coordinated travel as a Casino Junket Representative—responding to inquiries, processing payments, and maintaining client records—then led day-to-day operations as a Person in Charge by supervising daily operations and training employees. I’m now seeking a remote chat or email support role that values communication, problem-solving, and dependable execution.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

GS

Green High School

High School Diploma, High School

Earned a High School Diploma at Green High School.

KS

Kent State University at Stark

Some College Coursework, College Coursework

Completed some college coursework at Kent State University at Stark.

Tech stack

Software and tools used professionally

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