Brianna Tate
@briannatate
Customer support professional skilled in remote chat/email assistance, documentation, and calm issue resolution.
What I'm looking for
I’m a customer-focused professional with experience supporting clients through live chat/email communication, scheduling, and accurate documentation. I’m known for resolving issues calmly, maintaining confidential records when needed, and keeping priorities organized.
In customer-facing roles like Professional Pet Stylist at Barkbus and PetSmart, I managed appointments, communicated service updates, and built long-term client relationships. I educated customers on products and services while staying positive in fast-paced environments.
Before that, I supported behavioral health operations as a Behavioral Health Technician, documenting patient observations accurately and using de-escalation techniques while communicating effectively with clients and staff. I also handled admissions and administrative processes, reinforcing my attention to detail and discretion.
I’ve also coordinated travel as a Casino Junket Representative—responding to inquiries, processing payments, and maintaining client records—then led day-to-day operations as a Person in Charge by supervising daily operations and training employees. I’m now seeking a remote chat or email support role that values communication, problem-solving, and dependable execution.
Experience
Work history, roles, and key accomplishments
Professional Pet Stylist
Barkbus
Mar 2025 - Present (1 year 4 months)
Managed client appointments and communicated service updates. Built long-term customer relationships and maintained accurate appointment records while handling scheduling.
Professional Pet Stylist
PetSmart
Mar 2021 - Mar 2025 (4 years)
Delivered customer service in a fast-paced environment and educated customers on products and services. Resolved concerns while maintaining a positive client experience.
Behavioral Health Technician
Transformations Treatment Center
Apr 2020 - Apr 2021 (1 year)
Documented patient observations accurately and maintained confidential records. Used de-escalation techniques and supported admissions and administrative processes.
Casino Junket Representative
Ken Froom Tours
Jul 2018 - Mar 2020 (1 year 8 months)
Coordinated travel plans, responded to customer inquiries, and processed payments. Answered phones and emails and maintained client records.
Person in Charge
Jimmy John's
Dec 2017 - Jul 2018 (7 months)
Supervised daily operations and trained employees. Resolved customer issues to maintain a smooth service experience.
Education
Degrees, certifications, and relevant coursework
Green High School
High School Diploma, High School
Earned a High School Diploma at Green High School.
Kent State University at Stark
Some College Coursework, College Coursework
Completed some college coursework at Kent State University at Stark.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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