Open to opportunities

Brianna Martinez

@briannamartinez

Message

Dedicated customer service professional with strong communication skills.

United States

Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a dedicated customer service professional with extensive experience in healthcare and administrative roles. My journey began as a Food Runner at TopGolf, where I quickly learned the importance of providing excellent service. This foundation led me to various positions, including a Customer Service Representative at Cigna HealthSpring, where I honed my skills in creating prior authorizations and troubleshooting RX claims.

Most recently, I have been working with the federal government under the SCA contract, focusing on E-QIP clearance processes. My role at TriWest Healthcare Alliance allowed me to assist veterans with their medical appointments and manage provider contracts, showcasing my ability to handle sensitive information with care and precision. I pride myself on being detail-oriented and goal-driven, always striving to exceed expectations in every task I undertake.

Experience

Work history, roles, and key accomplishments

Current

SCA Contractor

Current

Deployed Services

Jan 2023 - Present (2 years 4 months)

Currently working on an SCA contract for the federal government, requiring E-QIP clearance. This role involves handling sensitive government-related tasks and maintaining high security standards.

SCA E QIP Clearance

IT Inbound Eqip

Prosphere

Sep 2023 - Jan 2024 (4 months)

Worked on a Veteran Affairs IT project, focusing on inbound eQIP security clearance processes. This involved managing and processing security clearances for IT-related tasks within the VA.

Veteran Affairs IT Security Inbound

Data Entry Specialist

Emergence Health Network

Jun 2023 - Sep 2023 (3 months)

Responsible for data entry of provider contracts, ensuring accuracy and completeness. Managed fax and email communications related to these contracts.

Fax Email

Patient Services Representative

TriWest Healthcare Alliance

Jul 2019 - May 2022 (2 years 10 months)

Assisted veterans with medical appointments and managed provider communications for referrals and authorizations. Updated and activated provider contracts, ensuring accurate data input and compliance.

Referrals Authorization Medical Appointments Dental Appointments

Customer Service Representative

HGS

Oct 2018 - May 2019 (7 months)

Provided customer service for Cigna HealthSpring, creating prior authorizations and troubleshooting RX claims. Assisted customers with 1095B tax forms and updated social security numbers.

Customer Service

Food Runner - Porter

TopGolf

Jan 2018 - Jun 2018 (5 months)

Started as a food runner, ensuring timely delivery of food to guests and assisting with condiment preparation. Promoted to porter, maintaining an excellent food and overall guest experience.

Teamwork