Looking for a job

Michael Kiley

@michaelkiley

Financial crimes specialist at Wells Fargo who assessed potentially counterfeit items and refined case-handling processes.

United States

Message

At Wells Fargo, I assessed accounts and analyzed potential counterfeit items to support appropriate resolutions. I also documented cases and coordinated with partner banks and internal departments.

In Wells Fargo’s Executive Office, I researched customer complaints and worked toward appropriate resolutions while applying relevant rules and regulations. I refined workflows and case handling in my later role.

Experience

Work history, roles, and key accomplishments

Senior Financial Crimes Specialist

Wells Fargo

Sep 2017 - Oct 2025 (8 years 1 month)

Managed multiple work queues while delivering timely, accurate account assessments. Analyzed potential counterfeit items and coordinated with partner banks and internal departments to support resolution.

Financial Crime Risk Control Account Research Customer Resolutions Case Documentation Regulatory Compliance Cross functional Coordination Data Entry Microsoft Office

Research / Remediation Representative

Wells Fargo

Apr 2016 - Sep 2017 (1 year 5 months)

Received and researched incoming customer complaints, applying rules and regulations to each case while maintaining detailed documentation. Worked independently across multiple computer programs to resolve issues and maintain customer satisfaction.

Customer Complaint Resolution Case Documentation Regulatory Compliance Problem Solving Customer Service Data Entry Microsoft Office