At UPMC Health Plan, I resolve member, prospective member, and provider inquiries across telephone, chat, web, email, and fax. I investigate complex cases, coordinate with internal teams, and explain benefits, claims, policies, and coverage details clearly.
At First Place Fitness Equipment, I managed daily business operations and supported clients with personalized product recommendations. I’ve also supervised sports event operations at USSSA Space Coast Complex and managed retail accounts at The Highland Mint.
