BKBrian Kimutai
@briankimutai
Experienced IT Support Specialist dedicated to customer satisfaction.
KenyaWhat I'm looking for
I am Brian Kimutai Koech, an experienced IT Support Specialist with a strong commitment to delivering exceptional technical support and customer service. Currently, I am employed at Villa Soft Ltd, where I respond promptly to customer inquiries and resolve technical issues efficiently. My role involves diagnosing and troubleshooting hardware, software, and network problems, ensuring that customers receive the guidance they need to utilize our products effectively.
In addition to my full-time position, I also work as a freelancer with AVASO Technology Solutions, providing L1/L2 IT support. My responsibilities include performing IMAC services, managing LAN and internet networking tasks, and collaborating with third-party IT vendors. My previous experience as an IT Support Intern at ICT Authority has equipped me with the skills to manage service requests and maintain an up-to-date asset register, further enhancing my ability to contribute to any organization I am part of.
Experience
Work history, roles, and key accomplishments
IT Support Specialist
Villa Soft Ltd
May 2023 - Present (2 years 1 month)
As an IT Support Specialist, I respond to customer inquiries and resolve technical issues, diagnosing hardware, software, and network problems. I manage support tickets efficiently and collaborate with the team to improve support processes.
Freelance IT Support Engineer
AVASO Technology Solutions
Aug 2023 - Present (1 year 10 months)
In my role as a Freelance IT Support Engineer, I perform IMAC services for desktops and laptops, provide break-fix support, and manage LAN and internet networking tasks while collaborating with IT vendors.
IT Support Intern
ICT Authority
Nov 2021 - Oct 2022 (11 months)
During my internship at ICT Authority, I diagnosed and resolved system and network issues, configured end user equipment, and managed service requests while maintaining an asset register.
Attaché
Nairobi Centre for International Arbitration
May 2019 - Aug 2019 (3 months)
As an Attaché, I maintained network connectivity, performed hardware and software troubleshooting, and provided support for enterprise email and web portals.
Vendor/Customer Support
Hylo
Aug 2021 - Nov 2021 (3 months)
In my role at Hylo, I responded to vendor and customer inquiries, processed orders, and contributed to process improvement efforts while maintaining accurate records.
Education
Degrees, certifications, and relevant coursework
TUTaita Taveta University
Bachelor of Business Information Technology, Business Information Technology
2016 - 2020
Pursued a Bachelor of Business Information Technology, gaining knowledge in business processes, IT systems, and their integration.
Mlimani High School
Kenya Certificate of Secondary Education, Secondary Education
2012 - 2015
Completed the Kenya Certificate of Secondary Education, focusing on foundational subjects that prepared me for further education.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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