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Josselyn Diaz

@josselyndiaz

I configure and optimize Epic Cadence workflows for ambulatory care teams and patient access operations.

United States
Message

At SAC Health, I configure, optimize, implement, and support Epic applications for more than 200 providers and 500 end users across ambulatory specialties.

I translate business, clinical, and operational requirements into Epic solutions, leading workflow optimization, enhancements, upgrades, testing, go-live, and production support. My recent work includes Brier 2.0, Pacific High School, Family Medicine, Internal Medicine, Pulmonology, Behavioral Health, Dermatology, Cardiology, Ophthalmology, ENT, Adult and Pediatric Neurology, Express Care, Podiatry, and clinic optimizations.

Before SAC Health, I worked at LLUH as an Epic Credentialed Trainer and built healthcare operations experience through Access Center Supervisor, Quality Auditor, and Scheduling Agent roles.

With 15+ years in healthcare IT, patient access, training, and operational leadership, I bring Epic Cadence certification, workflow analysis, testing, and bilingual English/Spanish communication to improve how teams serve patients.

Experience

Work history, roles, and key accomplishments

SH
Current

Epic Applications Analyst

SAC Health

May 2025 - Present (1 year 3 months)

Gathers business, clinical, and operational requirements and translates them into Epic solutions. Configures, optimizes, implements, and supports Epic applications, coordinating upgrades, testing, go-live, and production support for 200+ providers and 500+ end users.

Education

Degrees, certifications, and relevant coursework

SC

Summit Career College

Certificate, Medical Assisting

Completed a Medical Assistant Certificate program at Summit Career College.

AS

A.B. Miller High School

High School Diploma, General Studies

Earned a High School Diploma from A.B. Miller High School.

Tech stack

Software and tools used professionally

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