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Brian Freeman

@brianfreeman

Senior Client Relationship Executive at Zyter, Inc. / Infinite Computer Solutions, managing $6M across 12 healthcare clients.

United States

Message

At Zyter, Inc. / Infinite Computer Solutions, I own executive relationships and renewal strategy for 12 healthcare clients representing approximately $6M in annual recurring revenue. I’ve renewed strategic contracts, identified expansion opportunities tied to CMS-0057-F, and developed a client-wide campaign for AI-assisted workflows on the TruCare platform.

At Impresiv Health, I led 20+ direct reports and contractors across five client engagements and helped grow Professional Services revenue from approximately $9M to $14M in one year. Earlier, I owned the three-year roadmap for SS&C Technologies / DST Health Solutions’ Care Management solutions and delivered healthcare implementations, including a Humana project on time and within budget.

Experience

Work history, roles, and key accomplishments

Current

Senior Client Relationship Executive

Current

Zyter, Inc.

Jan 2024 - Present (2 years 9 months)

Owns executive relationships and renewal strategy for 12 healthcare clients representing approximately $6M in annual recurring revenue. Reestablished trust with dissatisfied clients and leads structured Quarterly Business Reviews.

Strategic Account Management Executive relationship management Client Success Revenue Growth Renewal Expansion Executive Presentation QBRs Payer Solutions AI Assisted Workflows Cross functional Leadership Product Management Project Management

Director of Client Success / Client Services

Impresiv Health

Jan 2022 - Dec 2024 (2 years 11 months)

Led 20+ direct reports and contractors across five client engagements, maintaining 95% team retention. Grew Professional Services revenue from approximately $9M to $14M in one year through disciplined delivery leadership and resource management.

Client Success Client Services Team Leadership Resource Management Revenue Growth Executive Sponsorship Project Management QBRs Profitability Tracking Delivery Oversight Care Management

Director of Product Management / Product Owner

SS&C Technologies / DST Health Solutions

Jan 2015 - Dec 2022 (7 years 11 months)

Owned the three-year functional and technical roadmap for CareConnect Care Management and Correspondence Engine solutions. Maintained trusted relationships with up to nine clients and directed complex client upgrades.

Product Management Product Ownership Roadmapping Care Management Customer Relationship Management Software Releases Integration Management MCG InterQual Healthwise Windows SQL Server Citrix

Manager / Healthcare Technology Consultant

SMC Partners, LLC / Hyphen

Jan 2013 - Dec 2015 (2 years 11 months)

Planned a Claims Management implementation supporting a payer's entry into New York's Fully Integrated Duals Advantage program. Led successful Altruista Health GuidingCare implementations for case, disease, and utilization management across multiple payer clients.

Claims Management Implementation Healthcare Technology Alturista Case Management Disease Management Utilization Management Communication plans Interface Design

Senior Manager / Manager, CareAdvance Professional Services

The TriZetto Corporation

Jan 2006 - Dec 2013 (7 years 11 months)

Selected as the go-to leader for at-risk clients and troubled projects, including Neighborhood Health Plan. Rescued an implementation projected to miss critical deadlines and delivered it on schedule.

Professional Services Implementation Management Team Leadership Customer Relationship Management Care Management Project Rescue Mentorship Performance Coaching Humana Regence Cambia

Director of Implementation Services

eHealth Partners

Jan 2007 - Dec 2008 (1 year 11 months)

Created a comprehensive CareAdvance implementation methodology, including project plans, configuration templates, application guides, standards, and best practices. Advised clients on optimal system configuration and authored Statements of Work.

Implementation Methodology Project Planning Configuration Management Client Consulting Statements Of Work Care Management