Open to opportunities

Brian Acker

@brianacker

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Solutions architect specializing in web automation and AI-assisted business operations for reliable customer results.

United States

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What I'm looking for

I’m looking for a role where I can design reliable automation and AI-assisted workflows, reduce manual work, and improve customer-facing systems—building on my systems support, CRM, and web development experience.

I’m a Solutions Architect with 20 years of experience designing and optimizing web automation and business operations systems. I focus on streamlining processes, minimizing manual tasks, and delivering reliable customer-facing solutions.

At TSI, I developed automation workflows and AI-assisted processes using Make.com, Zapier, and Workato, including tracking pixels to improve reporting and data visibility. I supported business systems and websites across multiple industries with WordPress and custom CRM platforms, and I delivered technical support through Freshdesk.

Earlier roles strengthened my build-and-support foundation: I designed and launched 20+ custom websites as a Senior Web Designer, built chatbot integrations and automated workflows, and automated CRM processes while providing remote IT support. I also supported high-volume customer and technical operations while building internal tools like CRM systems and Excel KPI dashboards to improve efficiency.

Experience

Work history, roles, and key accomplishments

Automation Solutions Specialist

TSI Solutions

Dec 2016 - Mar 2026 (9 years 3 months)

Developed automation workflows and AI-assisted processes using Make.com, Zapier, and Workato, including tracking pixel implementation to improve reporting and data visibility. Provided customer and technical support via Freshdesk and maintained business systems and websites for reliability and usability.

Make.Com Zapier Workato WordPress Freshdesk Tracking Pixels CRM Systems Troubleshooting Reporting & Analytics

Senior Web Designer

Comm-Docx

Apr 2014 - Dec 2016 (2 years 8 months)

Designed and launched 20+ custom websites, improving functionality, user experience, and client operations. Built chatbot integrations and automated CRM workflows, and provided remote IT support through chat to reduce manual effort and improve response times.

Web Design Web Automation Workflow Automation CRM Automation Remote IT Support User Experience (UX)Data Tracking Troubleshooting

Web Application Developer

Windmere Solutions

Mar 2011 - Apr 2014 (3 years 1 month)

Designed and developed web applications across multiple industries to improve usability and system performance. Created a custom call center platform for operations tracking and implemented data tracking plus remote technical troubleshooting to maintain reliability.

Web Application Development Systems Performance Call Center Software Data Tracking Workflow Automation CRM Support Application Maintenance

Administrative Support Specialist

Brightline Services | Everest Solutions

Jan 2001 - Jul 2008 (7 years 6 months)

Supported daily operations in high-volume administrative, customer service, and technical support functions, resolving billing, service, and technical issues to ensure satisfaction. Built internal tools and streamlined workflows including CRM processes, accounts receivable support, and Excel KPI dashboards to improve reporting and efficiency.

Customer Service Technical Support CRM Systems Accounts Receivable Workflow Automation Process Improvement KPIs