Ulysses Pacheco

Worked directly with key stakeholders to design, develop, and deploy automations aimed at streamlining business processes and improving UI/UX. Implemented an HR AI chatbot, built custom solutions for third-party file processing and API callouts, deployed an external employee portal, and designed integrations with SharePoint, Power Automate, Salesforce, and AI with MCPs.

Responsible for gathering client business requirements, architecture of multi-platform cloud/software solutions, diagramming, documentation, and delivering presentations. Engaged in client calls, translated stakeholder needs into technical designs, researched integration details, and developed UI/UX designs and technical specifications.

Client-facing role as Admin/Developer/Architect, gathering requirements, deploying managed packages, and contributing to customization, automation, and architecture of client Salesforce Orgs in the insurance industry. Involved in internal and client meetings, applied agile architecture and automation mindset, and utilized integrations for e-signature, SSO, and data lakes.

Collaborated with Salesforce Admins, Business Analysts, QA, and Project Managers to develop declarative and programmatic Salesforce solutions. Engaged in project design, spearheaded project segments, innovated backend and UI with Flows, Apex, and Aura/Lightning Web Components, and managed environment customization.

Architected and implemented complex Salesforce solutions in the Multi-Vendor Services department. Developed and maintained Experience Sites with custom Lightning Components, APEX, and Flows, led user training and change management, and implemented Sharing Sets and Salesforce-to-Salesforce integrations.

Developed and implemented Salesforce solutions for clients in healthcare, financial, distribution, and manufacturing sectors. Led project management meetings, spearheaded Lightning conversions, managed change sets, executed data transformations, and contributed to Service Cloud and Field Service Lightning implementations.

Sole Salesforce Administrator at Fleetcor Technologies, pivotal in the transition from Classic to Lightning. Worked in Agile sprint cycles, responsible for every deployment, developed declarative and programmatic solutions, and oversaw integrations with Docusign and InsideSales.Com.

Served as Salesforce Administrator in the healthcare industry, customizing Salesforce as an Electronic Medical Records system. Conducted data cleaning using SOQL and Excel, resolved systemic issues to meet SLAs, and optimized business processes.

Enhanced Salesforce implementation, adapting the NPSP to unique needs. Revamped the data model, implemented HTML customizations for lead generation, conducted data cleaning, and leveraged App Exchange for field validation.

Assessed needs, qualified leads, and provided complete solutions to home and business customers seeking Dell solutions.

Assisted clients in enhancing cybersecurity by providing vulnerability and monitoring data, defending against hacking, network attacks, and mitigating viruses and malware to safeguard personal health information.

Managed a wide array of technical, administrative, and project management responsibilities including Active Directory, PC and VoIP network connectivity, terminal services, Electronic Medical Records and Practice Management systems, and installing and customizing SharePoint 2013/Online and Microsoft Dynamics CRM 2015.