Briam Styf Diaz Salazar

I’m a customer service advisor and call center agent with over 2 years of experience supporting customers while driving successful sales outcomes. I focus on clear communication, calm problem-solving, and personalized advice that helps people move forward.

In my Call Center Agent role, I handled customer service over the phone by answering patients’ questions about medical services, schedules, appointments, and follow-ups. I also managed appointment scheduling—confirming and rescheduling—while resolving complaints and issues related to clinic services.

I’m comfortable closing sales of products or services tied to the clinic, using my communication skills and customer-first mindset to build trust. I adapt quickly to changing environments and work effectively in teams to keep service quality high.

I also bring teaching experience as an English teacher in technical training fields (including Industrial Automation and Software Development) and primary-level education. Earlier, I supported camp operations in logistics and special events, strengthening my teamwork and deadline-driven execution.