Open to opportunities

Breonna Jimenez

@breonnajimenez

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Customer service and intake clerk skilled in data entry and client support.

United States

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What I'm looking for

I’m looking for a role where I can support clients daily through intake coordination and customer service. I want a fast-paced environment that values accuracy, professionalism, and clear communication while letting me contribute to smooth office operations.

I’m a dedicated and dependable customer service professional with experience in intake coordination, clerical support, data entry, and customer relations. I’m known for maintaining professionalism in fast-paced environments while communicating clearly and solving problems calmly.

In my current role as an Intake Clerk, I help clients with intake paperwork and documentation, answer incoming phone calls, and direct inquiries professionally. I also maintain accurate client records through organized data entry systems, schedule appointments, and support daily office organization.

Previously, I worked as a Customer Service Representative, where I resolved complaints efficiently, supported customers with account information and online order inquiries, and handled high-stress situations with professionalism. Earlier experience as a Cashier and Retail Sales Associate strengthened my accuracy with transactions, customer-focused assistance, and attention to detail—skills I bring into every interaction.

Experience

Work history, roles, and key accomplishments

Current

Intake Clerk

Current

Hope Station

Jul 2025 - Present (11 months)

Assisted clients with intake paperwork and documentation, scheduled appointments, and maintained accurate client records through data entry systems. Answered inbound calls and directed inquiries while providing customer service and administrative support in a fast-paced environment.

Intake Coordination Customer Service Data Entry Clerical Support Record Management Appointment Scheduling Microsoft Office

Customer Service Representative

Results Companies

Jan 2020 - Sep 2020 (8 months)

Resolved customer complaints professionally and efficiently by assisting with account information, products, and services. Supported online orders and customer inquiries while maintaining professionalism in high-stress situations.

Customer Service Complaint Resolution Account Support Online Order Support Data Entry Active Listening Communication

Cashier

KIM'S

Mar 2019 - Jan 2020 (10 months)

Operated a cash register and processed transactions accurately while maintaining a balanced cash drawer. Assisted customers with purchases and product questions, keeping the workspace organized and welcoming.

Cash Handling Transaction Processing Retail Customer Service Data Entry Cash Drawer Balancing Communication

Retail Sales Associate

Rachel's Resale Shop

May 2017 - Mar 2019 (1 year 10 months)

Greeted customers and assisted with shopping needs, providing support with returns and exchanges according to company policies. Maintained a clean and organized sales floor to support an efficient customer experience.

Retail Sales Customer Service Returns Policy Compliance Cash Handling Communication Active Listening Record keeping