Open to opportunities

aichatou Fofana

@aichatoufofana

I provide patient-focused customer support, front-desk coordination, and accurate administrative assistance for healthcare teams.

United States

Message

What I'm looking for

I’m looking for a healthcare-focused role where I can deliver patient-centered customer support, handle high-volume calls, and manage accurate scheduling and records while protecting privacy and supporting a collaborative team.

I’m a customer support and administrative assistant professional with hands-on experience supporting patients, families, and staff through high-volume communication. I stay calm and efficient while managing calls, scheduling, and documentation to keep services running smoothly.

In my current role at Nexus Children’s Hospital, I communicate daily with patients, families, and staff via phone and electronic systems. I handle high-volume phone activity professionally, enter and update patient information accurately in digital records, and assist with scheduling, documentation, and service coordination while maintaining privacy standards.

Previously, I supported front desk operations and patient services at childcare and healthcare settings, including Little Prairie Daycare and Morningside Nursing & Rehabilitation Center. I managed multi-line phone systems, coordinated daily updates and routine reports, ensured accurate attendance and documentation, and resolved inquiries in a patient, efficient manner.

My background also includes customer-facing retail roles, where I improved customer satisfaction, maintained organized service floors, supported inventory/restocking, and strengthened repeat purchases. I bring that same service mindset, attention to detail, and HIPAA-aware professionalism to every interaction.

Experience

Work history, roles, and key accomplishments

Current

Customer Support & Admin

Current

Nexus Children’s Hospital

Feb 2023 - Present (3 years 3 months)

Communicate daily with patients, families, and staff via phone and electronic systems, handling high-volume calls with professionalism and efficiency. Enter and update patient information in digital records while supporting scheduling, documentation, and service coordination in line with privacy standards.

Customer Support Scheduling Medical Records Management HIPAA compliance Administrative Support

Front Desk Childcare Coordinator

Little Prairie Daycare

Sep 2020 - Jul 2022 (1 year 10 months)

Manage parent communication, scheduling, and daily reports while answering phones and relaying messages calmly and professionally. Maintain accurate attendance and documentation to support day-to-day childcare operations.

Scheduling Front Desk Operations Documentation Data Entry Multi Line Phone Systems

Patient Services Assistant

Morningside Nursing & Rehabilitation Center

Jan 2021 - Jan 2022 (1 year)

Coordinate daily communication with parents and guardians, including scheduling, updates, and routine reports to ensure consistent transparency. Handle multi-line phone systems, manage attendance records and documentation, and support timely updates with accuracy and compliance.

Scheduling Multi Line Phone Systems HIPAA compliance Medical Records Management Documentation Conflict Resolution

Sales Associate

Walgreens

Sep 2019 - Mar 2020 (6 months)

Provide friendly customer assistance and advise shoppers on cosmetic selections to support repeat purchases and store satisfaction. Maintain organized sales floors and visual displays, and support restocking and inventory organization to improve shelf availability.

Retail Customer Service

Customer Service Representative

Burlington

Oct 2018 - Jul 2019 (9 months)

Deliver exceptional customer service in a fast-paced retail environment by handling high-volume inbound and outbound calls. Resolve inquiries, assist with fitting rooms and size recommendations, manage inventory placement and restocking, and organize merchandise presentation to support sales.

Customer Service Inbound Calls Conflict Resolution Fitting Room Assistance Retail Operations Merchandising