Open to opportunities

Kiarra Carver

@kiarracarver

Message

Customer service professional with 5+ years resolving issues through CRM-driven call center support.

United States

Message

What I'm looking for

I’m looking for a fast-paced team where I can use my call center and CRM experience to troubleshoot customer issues, keep accurate records, and improve service quality through clear communication and problem-solving.

I’m a Customer Service Representative with 5+ years of experience in call center, logistics, and retail environments. I handle high-volume inbound calls and emails, document interactions in CRM systems, and resolve customer concerns efficiently through troubleshooting and clear communication.

In my most recent role as Warehouse Inventory Clerk / Lead, I use warehouse management systems to track inventory, perform audits, and resolve discrepancies by researching and coordinating with internal teams and vendors. Previously at Ryder, I supported customers with service, delivery, and order issues—scheduling requests, managing multiple systems, and maintaining accurate written documentation to keep operations moving smoothly.

Experience

Work history, roles, and key accomplishments

Current

Warehouse Inventory Clerk

Current

Capstone Logistics, LLC

Aug 2025 - Present (7 months)

Tracked inventory using warehouse management systems, performed audits, and resolved discrepancies through research and problem-solving. Coordinated with internal teams and vendors to address operational issues while maintaining accurate records.

Warehouse Management Systems Inventory Management Documentation Problem Solving Multitasking

Customer Service Representative

Ryder

Apr 2022 - Aug 2025 (3 years 4 months)

Handled high-volume inbound calls and emails to assist customers with service, delivery, and order issues. Used CRM systems (SAP/eCRM) to document interactions, provide basic troubleshooting, and schedule deliveries while maintaining accurate customer documentation.

Troubleshooting CRM Systems Order Processing Customer Account Management Customer Issue Documentation Email Support

School Bus Aide

Usd 500 School District

Aug 2021 - May 2022 (9 months)

Supported student transportation with strong communication, empathy, and active listening. Maintained safety and responded to situations requiring patience and quick decision-making.

Student Safety Active Listening Empathy Communication Patience

Cashier / Customer Service

Walmart

Jan 2017 - Dec 2019 (2 years 11 months)

Provided customer service in a high-volume retail environment by assisting customers with transactions, questions, and issue resolution. Delivered professional telephone etiquette and effective support to ensure customer satisfaction.

Retail Customer Service Cash Handling Empathy Active Listening