Kiarra Carver
@kiarracarver
Customer service professional with 5+ years resolving issues through CRM-driven call center support.
What I'm looking for
I’m a Customer Service Representative with 5+ years of experience in call center, logistics, and retail environments. I handle high-volume inbound calls and emails, document interactions in CRM systems, and resolve customer concerns efficiently through troubleshooting and clear communication.
In my most recent role as Warehouse Inventory Clerk / Lead, I use warehouse management systems to track inventory, perform audits, and resolve discrepancies by researching and coordinating with internal teams and vendors. Previously at Ryder, I supported customers with service, delivery, and order issues—scheduling requests, managing multiple systems, and maintaining accurate written documentation to keep operations moving smoothly.
Experience
Work history, roles, and key accomplishments
Warehouse Inventory Clerk
Capstone Logistics, LLC
Aug 2025 - Present (7 months)
Tracked inventory using warehouse management systems, performed audits, and resolved discrepancies through research and problem-solving. Coordinated with internal teams and vendors to address operational issues while maintaining accurate records.
Handled high-volume inbound calls and emails to assist customers with service, delivery, and order issues. Used CRM systems (SAP/eCRM) to document interactions, provide basic troubleshooting, and schedule deliveries while maintaining accurate customer documentation.
School Bus Aide
Usd 500 School District
Aug 2021 - May 2022 (9 months)
Supported student transportation with strong communication, empathy, and active listening. Maintained safety and responded to situations requiring patience and quick decision-making.
Provided customer service in a high-volume retail environment by assisting customers with transactions, questions, and issue resolution. Delivered professional telephone etiquette and effective support to ensure customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Washington High School
High School Diploma
Earned a High School Diploma from Washington High School in Kansas City, KS.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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