Open to opportunities

Breogan Chapela-Garcia

@breoganchapela-garci

Healthcare operations and appointments coordinator optimizing clinical scheduling and patient experience across NHS Scotland.

United Kingdom

Message

What I'm looking for

I’m looking for a healthcare operations role where I can streamline clinic scheduling workflows, reduce appointment coordination frictions, and deliver excellent communication for patients and healthcare professionals, using my long customer-service and relationship-building experience.

I’m a healthcare operations and customer-focused professional with over 20 years of experience across healthcare administration, patient coordination, customer-focused services, care, and B2B business development. I’m currently working within NHS Scotland to support optimisation of clinic operational workflows by managing healthcare scheduling software and strengthening appointment coordination.

In my current role (Endoscopy Department), I coordinate high-volume patient appointments and clinical pathways to ensure efficient service delivery and positive patient experiences. I act as a key point of contact for patients, consultants, nurses, and other healthcare professionals, resolving queries in line with service high standards while maintaining accurate records and confidential healthcare information.

My healthcare background includes roles supporting waiting list management, insulin pump administration/coordinator work (Diabetes Department), waiting lists administration, and physiotherapy assistant support at the Royal Infirmary of Edinburgh. Across these experiences, I’ve built a reputation for strong communication, empathy, problem-solving, and an analytical, detail-oriented approach.

Before joining the NHS and the care sector, I built a successful 14-year career in B2B sales and account management/support in Spain—developing client relationships, identifying opportunities, negotiating prices/contracts, and delivering tailored solutions. I bring that same customer-centric mindset, negotiation confidence, and commitment to learning into every healthcare coordination challenge.

Experience

Work history, roles, and key accomplishments

Current

Waiting List & Appointments Coordinator

Current

Nhs Scotland

Jul 2023 - Present (2 years 11 months)

Coordinated high-volume patient appointments and clinical pathways to support efficient service delivery and positive patient experiences. Served as a key contact for patients and clinicians, resolving scheduling queries and maintaining confidential records to NHS standards.

Clinical Scheduling Waiting List Management Patient Coordination Stakeholder Management Appointment Resolution Complaint Handling Data Protection

Insulin Pump Administrative Coordinator

Nhs Scotland

Jan 2023 - Jul 2023 (6 months)

Provided administrative coordination for insulin pump processes within the Diabetes department, supporting smooth appointment and workflow operations. Assisted with maintaining accurate documentation and resolving coordination frictions to improve patient support.

Administrative Coordination Healthcare Operations Diabetes Clinic Workflows Data Protection Records Management

Waiting Lists Administrator

Nhs Scotland

Jan 2022 - Jan 2023 (1 year)

Supported waiting lists administration and contributed to prioritisation processes in line with service policies. Maintained accurate records while responding to patient and stakeholder queries to reduce scheduling friction.

Waiting List Management Records Management Confidentiality Healthcare Administration Coordination

Physiotherapy Assistant

Nhs Scotland

Mar 2020 - Jan 2022 (1 year 10 months)

Assisted physiotherapy operations within a hospital setting by supporting patient coordination and day-to-day workflow needs. Ensured accurate information handling and helped deliver a patient-focused service experience.

Patient Support Healthcare Administration Record keeping Communication Skills Team Support Confidentiality

Support Worker

Freespace (Now Blackwood)

Oct 2017 - Mar 2020 (2 years 5 months)

Provided customer-focused support as a care worker, helping clients with daily needs while maintaining professionalism and integrity. Supported a respectful, patient-centred approach and reliable day-to-day coordination.

Care Support Customer Service Communication Relationship Building Team Collaboration Confidentiality Problem Solving

Volunteer Office Receptionist

Waverley Care

Aug 2017 - Oct 2017 (2 months)

Volunteered as an office receptionist, supporting front-desk operations and assisting visitors and stakeholders. Contributed to a welcoming, service-oriented experience through clear communication and problem-solving support.

Stakeholder Management Customer Service Communication Problem Solving Relationship Building Confidentiality

Sales Executive

Granilouro, S.A.

Feb 2003 - May 2017 (14 years 3 months)

Managed B2B sales for construction-sector granite products, driving new client acquisition and supporting existing accounts. Prepared tailored quotations, negotiated prices/contracts, delivered sales support, and resolved complaints professionally.

B2B Sales Account Management Business Development Negotiation Client Relationship Management Complaint Resolution Sales Support Lead Research

Human Rights Volunteer

Amnesty International

May 2012 - Oct 2012 (5 months)

Volunteered to support human rights efforts in a community setting. Applied a commitment to learning, integrity, and effective communication in volunteer activities.

Volunteer coordination Communication Stakeholder Engagement Relationship Building Teamwork Problem Solving