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Irina Adam

@irinaadam

Administrative Support at a private healthcare clinic, coordinating patient enquiries, appointments, and records.

At a private healthcare clinic, I’m the main point of contact between patients and clinicians. I manage enquiries and appointments, maintain patient records, and follow up with prospective patients about bookings.

At Jurlique, I supported customer sales for EU distributors, processing orders and coordinating logistics and international replenishment shipments. I’ve also provided virtual administrative support to BlackCab/AutoErebus and Heatio, including calendar management, database maintenance, and SaaS platform administration.

Experience

Work history, roles, and key accomplishments

Current

Administrative Support

Current

Private Healthcare Clinic

Oct 2025 - Present (1 year 1 month)

Act as the main point of contact between patients and clinicians, manage patient enquiries, book appointments, and maintain accurate patient records. Support daily clinic operations and handle confidential information in line with data protection procedures.

Patient Records Management Appointment Scheduling Data Protection Administrative Support Customer Service Communication Skills Calendar Management Lead Follow Up

Current

Virtual Assistant Administrative Support – Consultant

Current

Heatio

Feb 2023 - Present (3 years 9 months)

Provided administrative support including data entry, customer spreadsheet management, database creation and maintenance, Google Account administration, and SaaS platform administration. Supported lead generation, internet research, and HR onboarding.

Data Entry Spreadsheets Database Management Google Workspace SaaS Administration Lead Generation Internet Research HR Support

Current

Virtual Assistant Administrative Support – Consultant

Current

BlackCab/AutoErebus

Jan 2023 - Present (3 years 10 months)

Provided administrative and PA support for the CEO of multiple companies, including calendar management, travel coordination, event planning, and communication liaison. Prepared meeting agendas and tracked expenses.

Calendar Management Travel Coordination Event Planning Communication Skills Expense Tracking Data Entry Meeting Scheduling

Operations Manager

Tutor4All

Mar 2025 - Oct 2025 (7 months)

Provided customer sales support and acted as the client interface between tutors and clients. Managed enquiries, booked trials and tuition sessions, and provided administrative support for the online platform.

Customer Support Client Interaction Administrative Support Enquiry Management Booking Management Digital Platform Management

Operations Administrative Sales Assistant - Consultant

Jurlique

Jan 2023 - Feb 2025 (2 years 1 month)

Provided customer sales support for EU market distributors, including order processing, logistics, product information, and complaints. Managed inventory, supply chain, and logistics, including forecasting and coordination of international replenishment shipments.

Customer Service Sales Order Processing Logistics Inventory Management Supply Chain Forecasting Administrative Support Database Maintenance Expense Management

Personal Assistant

Private household

Jun 2023 - Jun 2024 (1 year)

Managed diary, scheduled appointments, arranged travel, and handled correspondence. Managed invoice payments and expense reports, and used computer tools and software applications.

Diary Management Appointment Scheduling Travel Arrangements Correspondence Invoice Management Expense Reporting Google Workspace Microsoft Office Research

Operations Assistant Coordinator – Temporary Consultant

Kidadl

Nov 2022 - Jan 2023 (2 months)

Provided HR assistance and support including recruitment, onboarding/offboarding, and invoicing. Supported administration of various SaaS platforms and Google Workspace, and coordinated team members' daily targets.

HR Assistance Recruitment Onboarding Offboarding Invoicing SaaS Administration Google Workspace Asana Jira Team Coordination

Operations Sales Administrator – Consultant

Barber London Designs

Jul 2022 - Dec 2022 (5 months)

Acted as client interface, managed email correspondence, maintained client orders database, coordinated order assignments, and tracked orders for completion.

Client Interaction Email Correspondence Database Maintenance Order Coordination Order Tracking

Executive and Personal Assistant

Adam Renovations

Jul 2021 - Oct 2022 (1 year 3 months)

Provided executive and personal assistance including lead generation, B2B marketing, client support, and team support. Acted as interface between the Managing Director and various service providers, and managed recruitment and social media.

Lead Generation B2B Marketing client support Team Support Recruitment Scheduling Social Media Management Communication Skills

Live-in Personal Assistant

Private household

Jun 2019 - Jul 2021 (2 years 1 month)

Managed time and daily schedules, organized appointments and family visits, arranged travel, and handled correspondence. Ran errands, provided companionship, and managed house repairs and contractors.

Time Management Appointment Scheduling Travel Arrangements Correspondence Errands Invoicing Data Entry Vendor Management

Cashier/ Customer Service Representative

Metro Bank PLC

Apr 2018 - Jun 2019 (1 year 2 months)

Handled cash and checks, set up bank account transactions, and provided strong customer relationship in a fast-paced environment. Managed customer emergencies and risk exposure.

Cash Handling Check Handling Bank Transactions Customer Service Risk Management Computer Literacy

Live-in Personal Family Assistant

Private household

Aug 2011 - Dec 2013 (2 years 4 months)

Assisted with the day-to-day life of a busy family of 5, and provided sales representative and customer service for the family's small art-deco business.

Personal assistance Sales Customer Service Family Support