Brent Swartz
@brentswartz
Technical customer service and field service professional supporting tyre performance with SAP-backed complaint resolution.
South AfricaWhat I'm looking for
I’ve spent over 15 years in tyre manufacturing, moving between technical customer service and field service at Sumitomo Rubber South Africa (Pty) Ltd and Continental Tyres South Africa (Pty) Ltd. I’ve provided technical support to commercial customers through fleet and route surveys, failure analysis, and product performance investigations.
In my most recent role, I prepared monthly technical reports, delivered technical training, and supported sales teams with technical expertise while managing product testing and benchmarking projects. Earlier, I processed customer orders in SAP, managed complaints from investigation to resolution, and maintained technical databases and management reports.
Experience
Work history, roles, and key accomplishments
Field Service Technician
Sumitomo Rubber South Africa (Pty) Ltd
Jan 2022 - Jan 2025 (3 years)
Provided technical support to commercial customers, conducted tyre performance investigations and failure analysis, and performed fleet surveys and route studies.
Technical Customer Service Advisor
Continental Tyres South Africa (Pty) Ltd
Jan 2014 - Jan 2022 (8 years)
Processed customer orders using SAP, managed customer complaints from investigation through resolution, and maintained technical databases.
Call Centre Agent
Continental Tyres South Africa (Pty) Ltd
Jan 2012 - Jan 2014 (2 years)
Handled customer enquiries and orders, delivering excellent customer service and resolving issues professionally.
Production Operator
Continental Tyres South Africa (Pty) Ltd
Jan 2008 - Jan 2012 (4 years)
Operated manufacturing equipment safely and efficiently, maintaining production quality standards.
Education
Degrees, certifications, and relevant coursework
University of South Africa
National Diploma, Marketing
Pursuing a National Diploma in Marketing.
Port Elizabeth College
NATED Level 3, Mechanical Engineering
Completed NATED Level 3 in Mechanical Engineering.
Union High School
Matric, General
Completed Matric (Grade 12).
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
Skills
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