Noma Nonzala

I am a dedicated and highly organized professional with extensive experience in application support, stakeholder engagement, and administrative coordination. My proficiency in handling customer inquiries and troubleshooting system-related issues has allowed me to ensure efficient service delivery. I excel in problem-solving, multitasking, and maintaining professionalism under pressure, backed by a strong knowledge of financial processes and IT support frameworks.

In my current role as a Technical Team Leader at Digital Generation, I act as the first line of contact for application support, logging and tracking customer issues while ensuring accurate documentation for problem resolution. My previous experiences as a Call Coordinator and Call Centre Supervisor have equipped me with the skills to manage teams effectively, monitor performance metrics, and provide high-quality customer service. I am committed to continuous improvement and delivering exceptional support to users.