AWAshley Williams
@ashleywilliams3
Detail-focused insurance professional specializing in customer support, compliance, and document control.
CanadaWhat I'm looking for
I am an insurance agent with over seven years of experience delivering top-tier customer support for home and auto insurance, consistently applying underwriting rules and company policies to ensure compliance and client satisfaction.
I hold RIBO certification (2018) and am skilled in electronic document management, having served as a document control technician and specialist where I streamlined workflows, managed document numbering, and improved data accessibility and security.
I am proficient with CRM and document platforms including Microsoft Dynamics 365, SharePoint, Adobe Acrobat, and Electronic Document Management Systems, and I leverage these tools to enhance client relations and operational efficiency.
I am passionate about fostering collaborative environments and driving innovative solutions in customer service and document control, using strong communication and organizational skills to support project timelines and quality standards.
Experience
Work history, roles, and key accomplishments
Insurance Agent
Belairdirect
Apr 2018 - Present (7 years 8 months)
Provide top-tier customer support for home and auto insurance via webchat, ensuring compliance with company policies and underwriting rules and achieving RIBO certification in 2018.
Document Control Technician
Contact360
Dec 2013 - Nov 2017 (3 years 11 months)
Managed technical document numbering and integration into electronic systems to streamline workflows, improve data accessibility, and optimize distribution and transmittal processes.
Document Control Specialist
WoodGroup PSN
Jun 2013 - Dec 2013 (6 months)
Ensured accuracy and consistency of project documentation, managed distribution and records to support audits and timely project delivery.
Education
Degrees, certifications, and relevant coursework
CACollege of the North Atlantic
Diploma, Executive Office Administration
Completed Executive Office Administration studies at the College of the North Atlantic in St. John's, NL.
MNMemorial University of Newfoundland
Post-secondary education, Business Administration
Pursued post-secondary studies in Business Administration at Memorial University of Newfoundland in St. John's, NL.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
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