Brenda Velez-Jimenez

Completed patient confidential surveys with 95% quality assurance accuracy, consistently maintaining 90% QA productivity monthly. Achieved and exceeded the required number of completes by over 30% on a monthly basis.

Operated and managed day-to-day operations for an in-home state licensed daycare, including planning daily meals, field trips, and classroom curriculums. Created and implemented all HR policies and procedures for the Pre-K home-based center and partnered with ASPIRE for a Pilot State Program.

Managed full cycle recruiting from sourcing to placement for higher-level specialty positions, including Registered Nurses and Respiratory Therapists. Utilized ATS systems like Recruitmax, Bluesky, and API to source, create candidate pools, and manage employees.

Created and developed a corporate recruitment plan, implementing quality assurance policies and skill marketing techniques. Led the platform development and selection of the PCRecruiter ATS system, and executed weekly and monthly reports for recruitment pipelining and business development.

Developed effective relationships with District Managers and Business Development Representatives to acquire new business and increase gross profit. Identified, recruited, and hired healthcare professionals, ensuring quality continuance through calls and on-site visits.

Supervised and implemented scheduling, recruiting, and staffing for candidates and care providers, ensuring compliance with state regulations. Assisted with marketing development and attended events to gain new referral sources.

Redesigned and created new training programs for incoming personnel in collaboration with the company's leadership. Established and oversaw the operation of phone systems for 13 locations and provided one-on-one assistance to new staff members.

Assisted the Branch Manager with all marketing tasks for the in-home care company and facilitated daily operations, including maintaining deadlines. Supervised Care Providers on assignments, payroll, and provided on-site training for new personnel.

Recruited new candidates for Care Provider positions and scheduled care providers for clients. Managed data entry and monitoring of time sheets and payroll, and developed on-site training for management and care coordinators.

Responsible for all day-to-day tasks including payroll, banking, scheduling cashiers, inventory, and receiving. Supervised all cashiers and handled escalated customer service complaints.

Grade: Magna Cum Laude

Graduated Magna Cum Laude in 2017. Focused on healthcare administration and management principles.

Grade: Sum Cum Laude

Graduated Sum Cum Laude in 2019. Specialized in human resource management.

Studied Biology and Chemistry.

Studied Interior Design.