Open to opportunities

Bebbs Githu

@bebbsgithu

Message

Dedicated customer experience professional with leadership expertise.

Kenya

Message

What I'm looking for

I am seeking a role that allows me to leverage my customer experience skills in a dynamic environment, focusing on team leadership and operational excellence.

I am a dedicated and adaptable Customer Experience Professional with over 3 years of proven experience in customer service, communication, and leadership. My journey has been marked by a commitment to delivering exceptional support and resolving complex customer issues. I thrive in fast-paced environments, where I align customer experience strategies with organizational goals, ensuring that every interaction adds value.

Currently, I serve as a Team Captain at MindBody, where I lead and mentor a team of customer service agents. My role involves overseeing daily operations, conducting training sessions, and developing strategies to exceed performance goals. I have been recognized multiple times for my professionalism and customer-first attitude, which I believe are essential in fostering a positive customer experience.

Experience

Work history, roles, and key accomplishments

Current

Team Captain

Current

MindBody (Call Center International - CCI)

Oct 2023 - Present (1 year 9 months)

Led and mentored a team of customer service agents, resolving complex and escalated customer issues to ensure high satisfaction levels. Oversaw daily operations, managed resources, and aligned workflows with company targets, while also conducting training sessions to enhance agent performance and knowledge.

Team Leadership Customer Service Conflict Resolution Performance Management Training Development Resource Management Workflow Optimization Customer Satisfaction

Customer Service Representative

Call Center International (CCI)

Oct 2022 - Present (2 years 9 months)

Delivered customer service support across multiple campaigns, handling inquiries, troubleshooting issues, and providing product knowledge. Maintained high call quality and customer satisfaction scores consistently, utilizing CRM systems to document interactions and track issues.