Open to opportunities

Brenda Preza

@brendapreza

Customer Support Specialist and Virtual Assistant focused on clear communication, problem-solving, and client satisfaction.

Mexico

Message

What I'm looking for

I’m looking for a remote-friendly role where I can support customers confidently, manage tasks and timelines, and solve problems quickly—while growing my UX/UI skills in a digital, client-focused environment.

I’m a Customer Support Specialist with experience in customer service, administrative support, and client communication, built through hotel front-desk work and hands-on support roles. I bring C1 English and a communication style that helps clients feel heard and resolved.

I enjoy managing tasks and timelines with structure—handling reservations and schedules, addressing concerns, and coordinating effective problem resolution. I also adapt to different needs, whether I’m supporting students with tailored materials or coaching groups and tracking progress.

Right now, I’m training in UX/UI Design, and I’m especially interested in digital environments and remote work. I’m motivated by roles where I can combine strong support skills with an evolving product mindset to deliver a better client experience.

Experience

Work history, roles, and key accomplishments

Current

Swimming Instructor

Current

Municipio de Corregidora

Nov 2025 - Present (7 months)

Taught swimming to different age groups and skill levels by planning structured lessons, tracking student progress, and providing feedback. Communicated clearly and managed groups effectively.

Lesson planning Group Communication Coaching Time Management Customer Service

English Teacher

Telesecundaria Juan Sebastian Bach

Sep 2024 - May 2025 (8 months)

Taught English to students across different levels by adapting learning materials to student needs. Maintained effective English communication and monitored student progress.

English Teaching Student Assessment Effectively Monitor Progress Communication Skills

Front Desk Receptionist

La Casa del Naranjo Hotel

Jan 2022 - Jan 2023 (1 year)

Provided customer service in person, by phone, and via email, managing reservations and organizing schedules. Handled customer concerns and supported problem resolution using administrative/booking systems.

Customer Service Reservations Scheduling Administrative Support Record Management

Front Desk Receptionist

Cinco de Mayo Hotel

Jan 2017 - Jan 2018 (1 year)

Delivered front desk customer support by handling reservations and organizing schedules. Addressed guest concerns and performed administrative tasks using booking and support systems.

Customer Service Reservations Scheduling Administrative Support Communication Skills