Open to opportunities

Brenda Odero

@brendaodero

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Customer-focused professional with 5+ years’ experience in customer service and data support.

Kenya

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What I'm looking for

I seek a customer-focused role where I can apply data entry, client support, and project coordination skills in a collaborative, growth-oriented environment.

I am a customer-focused professional with over five years of experience in customer service, data entry, and project support, dedicated to creating excellent customer interactions and building long-term relationships.

At Samasource I processed and indexed 50+ documents daily with 98% accuracy, was promoted to Reviewer and Trainer, and mentored colleagues to meet client expectations.

As a Project Assistant at SHOFCO I supported community programs, tracked program data in CommCare, monitored KPIs, and recommended solutions to improve service delivery.

I have delivered digital skills training for youth and persons with disabilities, handled travel consulting remotely, and continually develop my capabilities through courses such as a Virtual Assistant program with ALX Africa.

Experience

Work history, roles, and key accomplishments

Travel Consultant

Dreamport

Apr 2024 - Jul 2024 (3 months)

Assisted clients with online travel bookings, handled itinerary inquiries, and resolved customer concerns to ensure smooth travel experiences during a short-term contract.

Customer Support Problem Solving Communication

Project Assistant

Shofco

Aug 2023 - Mar 2024 (7 months)

Supported women empowerment programs by assigning roles, guiding team members, tracking program data in CommCare, and monitoring KPIs to improve service delivery and compliance with data protection guidelines.

Project Coordination Community Outreach CommCare Data Protection KPIs Reporting

Data Entry Specialist

Samasource

Sep 2017 - Jul 2023 (5 years 10 months)

Processed and indexed 50+ documents daily with 98% accuracy, collaborated to resolve data discrepancies, and promoted to Reviewer and Trainer to mentor colleagues and ensure client requirements were met.

Data Entry Quality Assurance Indexing Mentoring Communication Cross Functional Collaboration

Community Level Trainer

ACWICT

Apr 2021 - Jul 2021 (3 months)

Delivered digital skills workshops (digital marketing, social media, financial literacy) to youth, women, and persons with disabilities under the British Council SIDP program and maintained participant mobilization and reporting.

Training Digital Marketing Workshop Facilitation Reporting