BUBrendan User
@brendanuser
Proven Implementation Specialist with expertise in project management.
AustraliaWhat I'm looking for
As an Implementation & Onboarding Manager at Papaya Global, I have successfully onboarded over 50 clients, optimizing processes to reduce implementation time by 15%. My commitment to exceptional customer experiences has resulted in a 95% client satisfaction rating, showcasing my ability to manage project timelines and build strong client relationships.
Previously, as a Senior Onboarding Manager at Access4, I led the Partner Launch Program, onboarding over 10 channel partners monthly across Australia and New Zealand. My focus on process automation and integration decreased onboarding time by two weeks and significantly increased partner engagement and NPS responses. My experience at Vocus as a Sales Enablement Manager further honed my skills in team building and training strategy development, achieving remarkable results in sales team performance.
Experience
Work history, roles, and key accomplishments
Implementation & Onboarding Manager
Papaya Global
Oct 2022 - Present (2 years 7 months)
Proven Implementation Specialist with a strong track record of successfully onboarding SMB and enterprise clients. Expertise in project management and client relationship building, ensuring seamless transition to payroll systems and delivering exceptional customer experiences.
Senior Onboarding Manager
Access4
Oct 2021 - Oct 2022 (1 year)
Led the Partner Launch Program, onboarding over 10 channel partners per month. Coordinated both Waterfall and Agile projects, achieving desired NPS and Sales outcomes through exceptional people skills.
Sales Enablement Manager
Vocus
Apr 2019 - Oct 2021 (2 years 6 months)
Supported business-wide projects for sales channels, providing administrative support and ownership of partner agreements. Recruited a high-functioning sales team and developed a partner training strategy to increase engagement.
Education
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Brendan hasn't added their education
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