Brendan Kelly

Directing UX strategy across enterprise clients including ExxonMobil Low Carbon Solutions, Corebridge Financial, and Cisco.

• Unified fragmented agency teams under a single UX vision for ExxonMobil LCS, driving alignment, consistency, and delivery speed.
• Led UX strategy for Corebridge Financial’s RILA product launch, the company’s largest new product introduction, which contributed to a 40% inc

Led UX design and strategy across major enterprise and healthcare accounts including Verizon, GSK Health, Novartis Pharmaceuticals, and Robert Wood Johnson Foundation

• Directed the Verizon Site Unification and Support Redesign initiatives, simplifying complex digital ecosystems and improving user self-service efficiency.
• Co-directed the McCann Worldgroup Accessibility program, developing compa

Designed and optimized enterprise-scale digital experiences across clients including Verizon, Cisco, 3M, and Sam's Club.

• Drove UX design for Verizon Enterprise Solutions, developing user flows and prototypes that improved lead conversion by simplifying complex service architectures.
• Collaborated with cross-functional teams to unify visual and interaction patterns across multiple digital prope

I designed and guided development for a comprehensive gamification UI system informed by hands-on user research that significantly improved student engagement and retention.

• Significantly increased student platform engagement through achievement-based progression systems and milestone celebrations aligned with educational goals.
• Improved course completion rates via intuitive navigation flow

My role involved conducting user research that transformed product strategy based on educator insights.

• Discovered that 3 out of 4 teachers abandoned the tool stemming from implementation anxiety, not feature gaps.
• Applied grounded theory coding to create user personas and journey maps, enhancing understanding of user needs.

This experience established my core UX philosophy: that strat

Built screen reader compatibility solutions for Certiport digital certification testing platforms using ActionScript 3, Flash Builder, and Java. Solved the complex technical challenge of enabling JAWS, NVDA, and other assistive technologies to access secure testing content without compromising exam security protocols.

Implemented ARIA labeling, focus management, and accessible navigation patterns

Pursued a Master of Science in Human-Centered Computing, focusing on user-centered design and research.

Earned a Bachelor of Science in Computer Science and Mathematics, building a strong technical foundation.