Open to opportunities

Brenda Mermea

@brendamermea

Message

I improve patient, member, and customer experiences through service coordination, sales, and issue resolution.

United States

Message

What I'm looking for

I’m looking to continue improving customer, member, or patient experiences through communication, coordination, problem-solving, and reliable service support.

At Syneos Health, I answered clinical questions, triaged adverse events and product complaints, and documented information in CRM systems while following program guidelines.

I’ve supported patients, healthcare providers, pharmacies, and veterans through follow-up, scheduling, medical-record inquiries, safety reporting, and case management. At QTC Management and Media Riders, I resolved member concerns involving benefits, claims, referrals, authorizations, and appointments.

I also bring sales, billing, payment-processing, and technical-support experience from Conduit Global, along with volunteer financial and project-management support for a church.

Experience

Work history, roles, and key accomplishments

Patient Care Coordinator

Syneos Health

Jan 2023 - Jan 2024 (1 year)

Answered clinical questions, triaged adverse events and product complaints, and entered data into CRM. Completed follow-up for missing information from stakeholders and performed pre and post call analysis.

CRM Data Entry Clinical Triage Adverse Event Reporting Complaints Q&A Documentation Safety Reporting Customer Service

Member Service Rep

QTC Management

Jan 2021 - Jan 2023 (2 years)

Triaged veteran needs including HIPAA verification, appointment inquiries, scheduling medical exams, and handling medical records. Promoted electronic communication services and resolved veteran issues.

HIPAA Customer Service Appointment Scheduling Medical Records Case Management Problem Solving

Sales/Billing Representative

Conduit Global

Jan 2018 - Jan 2020 (2 years)

Facilitated sales of cellular devices and wireless services, provided tech support, and managed customer billing including payments and adjustments.

Sales Billing Customer Service Payment Processing Account Management

Member Service Rep

Media Riders

Jan 2017 - Jan 2018 (1 year)

Answered member questions regarding plan benefits, grievances, appeals, pre-authorization, claims, and referral processes. Assisted members in finding dentists and scheduling appointments.

Customer Service Benefits Claims Referrals Appointment Scheduling Problem Solving