Brenda Matinde

Provided personalized English lessons to students of various proficiency levels, assessing their language skills and tailoring lesson plans to meet individual learning goals. Conducted interactive lessons focused on speaking, listening, reading, and writing skills, utilizing digital tools and online resources to enhance student engagement and comprehension.

Annotated and labeled large datasets to improve machine learning model accuracy, conducting quality control checks to ensure data consistency and adherence to AI training guidelines. Reviewed and analyzed AI-generated responses for accuracy, relevance, and alignment with specified criteria, providing feedback to enhance AI system performance and user experience.

Represented and conveyed the client’s brand through thoughtful communication strategies, responding to customer inquiries via emails, live chat, and phone calls with personalized solutions. Managed and prioritized tasks independently to meet daily and long-term goals, actively participating in client and team meetings to ensure alignment and growth.

Provided technical support for remote meetings, including setting up video conferencing and troubleshooting issues, while efficiently answering calls and emails to offer round-the-clock client and customer care. Safeguarded sensitive and confidential data in compliance with security best practices, tracking expenditures against budget targets and spending limits.

Planned and delivered engaging English lessons aligned with the national curriculum, effectively managing classroom behavior to foster a positive learning environment. Provided additional support for students with special learning needs, adapting lesson plans as necessary, and prepared and administered assessments to evaluate student progress.

Completed a program focused on workflow optimization and efficiency. Gained skills in streamlining processes and improving operational workflows.

Completed a course focused on teaching English as a Foreign Language. Acquired methodologies and techniques for effective language instruction.

Participated in the ALX Program Africa, focusing on virtual assistance skills. Developed expertise in administrative support and remote work tools.

Studied English and Literature, gaining comprehensive knowledge in language arts and pedagogical methods. Prepared for a career in education.

Completed secondary education, achieving the Kenya Certificate of Secondary Education. Focused on a broad curriculum to prepare for higher education.

Completed primary education, achieving the Kenya Certificate of Primary Education. Developed foundational knowledge across various subjects.