Katelyn Long
@katelynlong
Dependable remote professional with 7+ years in English instruction.
What I'm looking for
With over seven years of experience in English instruction and client support, I have honed my skills in creating personalized learning experiences and managing remote tools effectively. My journey began as an English Language Coach in Colombia, where I developed customized training programs for call center teams, enhancing their communication skills and fluency. This role ignited my passion for teaching and led me to further opportunities in client support and virtual assistance.
Currently, I serve as an English Language Instructor at OpenEnglish, where I deliver tailored lessons and maintain high student satisfaction through a supportive learning environment. My freelance work as a Virtual Assistant has further strengthened my organizational and multitasking abilities, allowing me to coordinate schedules and manage communications seamlessly. I thrive in remote settings, leveraging tools like Google Workspace and CRM systems to enhance productivity and collaboration.
Experience
Work history, roles, and key accomplishments
English Language Instructor
OpenEnglish
Jan 2017 - Present (8 years 6 months)
Delivered personalized English instruction in both individual and group settings, focusing on conversation, grammar, and cultural fluency. Scheduled classes, managed evaluations, and supported students in preparing for language proficiency tests.
Virtual Assistant
Freelance
Jan 2020 - Dec 2024 (4 years 11 months)
Coordinated household schedules, appointments, and maintenance services to ensure smooth daily operations. Managed vendor communications and bill payments, keeping the home organized and up-to-date.
Client Support Representative
Church Mutual Insurance
Jan 2019 - Dec 2020 (1 year 11 months)
Retained policyholders by resolving billing inquiries, answering policy questions, and managing accounts. Educated clients on coverage updates and benefits through proactive outreach.
English Language Coach & Scheduling Coordinator
Teleperformance
Jan 2016 - Dec 2018 (2 years 11 months)
Scheduled and coordinated English coaching sessions for call center teams across time zones. Delivered customized language training to improve fluency and client communication.
Education
Degrees, certifications, and relevant coursework
National University of Colombia
Bachelor of Arts (B.A.), English Philology and Languages
Completed a Bachelor of Arts in English Philology and Languages. Focused on developing expertise in language, literature, and cultural studies.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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