Jose Raul Campos Mendez
@joseraulcamposmendez
Bilingual financial operations specialist skilled in reconciliations, billing, and SAP.
What I'm looking for
I am a bilingual financial operations specialist with broad experience in accounting, reconciliations, billing support, and process control across multiple industries.
I have supported month-end activities, prepared monthly, quarterly, and annual reconciliations, and improved financial accuracy through detailed account analysis and variance identification.
I am proficient with SAP and Microsoft Excel, and I have a track record of assisting external auditors, strengthening interdepartmental collaboration, and consistently meeting KPIs and quality benchmarks.
I work well with cross-functional teams and deliver reliable client-facing communication and financial insights to support budgeting, compliance, and decision-making.
Experience
Work history, roles, and key accomplishments
Customer Service Specialist
Lausd
Jan 2023 - Present (2 years 11 months)
Managed high-volume account and transaction inquiries, identified root causes of service disruptions, and maintained accurate case documentation to meet service-level requirements.
Customer Service Specialist
Trinus Corporation
Jan 2022 - Jan 2023 (1 year)
Delivered multi-channel customer support meeting accuracy and timeliness standards while handling sensitive cases and consistently exceeding performance KPIs and quality benchmarks.
Accounting Analyst
Cofco International
Jan 2018 - Jan 2022 (4 years)
Improved financial accuracy through detailed account analysis and reconciliations, assisted external auditors with documentation, and prepared monthly, quarterly, and annual reconciliations.
Operation Manager
Minibusmagico
Jan 2015 - Jan 2017 (2 years)
Oversaw operational workflows to improve efficiency and reduce costs, supervised staff, and managed customer relations to maintain service satisfaction and retention.
Customer Service Specialist
Bqtrade
Jan 2014 - Jan 2015 (1 year)
Provided phone, email, and chat support for account and transaction issues, achieving a consistent satisfaction score above 90%.
Administrative Specialist
Comercialinvertodo
Jan 2013 - Jan 2014 (1 year)
Managed financial and operational data accuracy, prepared invoices, coordinated payroll, and supported revenue growth by identifying opportunities within client portfolios.
Administrative Specialist
Icarm
Jan 2009 - Jan 2012 (3 years)
Updated and maintained financial and operational data, prepared accurate invoices, conducted reconciliations, and prepared cash flow forecasts to support budgeting and payments.
Education
Degrees, certifications, and relevant coursework
Universidad Nueva Esparta
Business Administration
2023 -
Business Administration studies at Universidad Nueva Esparta beginning in 2023 while working in customer service roles.
Cypress Bay High School
High School Diploma, Secondary Education
High school education at Cypress Bay High School in Florida.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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