Jose Raul Campos Mendez

Managed high-volume account and transaction inquiries, identified root causes of service disruptions, and maintained accurate case documentation to meet service-level requirements.

Delivered multi-channel customer support meeting accuracy and timeliness standards while handling sensitive cases and consistently exceeding performance KPIs and quality benchmarks.

Improved financial accuracy through detailed account analysis and reconciliations, assisted external auditors with documentation, and prepared monthly, quarterly, and annual reconciliations.

Oversaw operational workflows to improve efficiency and reduce costs, supervised staff, and managed customer relations to maintain service satisfaction and retention.

Provided phone, email, and chat support for account and transaction issues, achieving a consistent satisfaction score above 90%.

Managed financial and operational data accuracy, prepared invoices, coordinated payroll, and supported revenue growth by identifying opportunities within client portfolios.

Updated and maintained financial and operational data, prepared accurate invoices, conducted reconciliations, and prepared cash flow forecasts to support budgeting and payments.

Business Administration studies at Universidad Nueva Esparta beginning in 2023 while working in customer service roles.

High school education at Cypress Bay High School in Florida.