SLSerina Laray
@serinalaray
Detail-oriented content moderator with strong communication skills.
United StatesWhat I'm looking for
I am a dedicated professional with a strong background in content moderation and customer service. My experience at Majorel as a Content Moderator has honed my ability to evaluate online content meticulously, ensuring compliance with established policies. I take pride in my attention to detail, which has allowed me to deliver optimal quality and productivity levels in my work.
Previously, I served as a Resolution Specialist II at DTE Energy, where I effectively managed customer inquiries and resolved issues while adhering to Michigan public service commission guidelines. My role required strong analytical skills to gather and interpret data, ensuring timely and accurate responses to customer needs. I am committed to continuous growth and seek opportunities that allow me to leverage my skills in a dynamic work environment.
Experience
Work history, roles, and key accomplishments
Content Moderator
Majorel
Apr 2021 - Jan 2024 (2 years 9 months)
Responsible for evaluating online social media and advertising content in accordance with policy. Visually navigated and reviewed images and text-based content using client tools. Analyzed the appropriateness of various media for social media publication while maintaining high quality and productivity levels.
Resolution Specialist II
DTE Energy
Jul 2019 - Mar 2021 (1 year 8 months)
Initiated and responded to customer inquiries regarding various products and services. Gathered and analyzed data from customer records to address service requests. Ensured timely resolution of complaints while adhering to Michigan public service commission rules.
Retention Agent
Nexrep
Sep 2018 - Jan 2019 (4 months)
Relayed customers' billing information and answered inquiries about recent product purchases. Managed multiple computer applications and databases while processing orders and preparing correspondence according to regulations.
Education
Degrees, certifications, and relevant coursework
MCMacomb Community College
Associate Degree, Business
2013 - 2016
Studied business and achieved Dean's list recognition during my time at Macomb Community College.
Clintondale High School
High School Diploma, General Education
2010 - 2013
Completed high school education and received a diploma.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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