Joy Canillo

am employed as a Content Moderator, tasked with overseeing and assessing videos, links, comments, and hashtags to uphold TikTok's community guidelines. Our primary objective is to enhance the platform's safety and quality, particularly for younger users, by ensuring content compliance with established standards

I have experience as a Customer Service specialist at Netflix. In this role, we address customer inquiries regarding billing, cancellations, registrations, and basic FAQs. Our primary objective is to ensure that customers can fully enjoy the service without any concerns and make the most of their subscription.

Having served as a Customer Service Representative at DirecTv, my primary responsibility involved assisting customers in addressing issues related to their TV service. This encompassed troubleshooting technical problems, handling billing inquiries, coordinating technician visits, and delivering exemplary customer service. Our overarching objective consistently revolved around offering unparalleled

During my tenure as a Market Researcher spanning over two years, my primary responsibility entailed conducting telephone surveys. These surveys aimed to gather public opinions on various topics, including political, environmental, healthcare matters, etc.