Open to opportunities

Brenda Amisi

@brendaamisi

Message

Customer-focused front office and service professional.

Kenya

Message

What I'm looking for

I seek a customer-facing administrative role in a collaborative organization where I can use my front-desk, data-entry and service skills to improve operations and grow professionally.

I am a dedicated and adaptable professional with hands-on experience in front office operations, data entry, and customer service, consistently delivering courteous support and accurate record-keeping. I have worked across hospitality, health data collection, and fuel service environments, where I strengthened my organizational skills and attention to detail.

In hospitality roles I managed guest bookings, check-ins/outs, billing and staff coordination, and handled procurement, invoicing and vendor relations; at the Ministry of Health I collected and validated household data while maintaining confidentiality and data quality. Most recently I have served customers at a fuel station, handling payments, basic vehicle checks and safety monitoring.

I am proactive, reliable and resilient, seeking a challenging position where I can apply my strong interpersonal skills, expand my operational capabilities, and contribute positively to organizational goals.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Attendant

Current

Luqman Petroleum

Jan 2024 - Present (2 years)

Assisted customers with fueling services and payments while maintaining station cleanliness and safety; performed basic vehicle checks and monitored fuel levels to ensure uninterrupted service.

Customer Service Cash Handling Safety Compliance Communication

Front Office Receptionist

Naiberi River Campsite and Resort

Mar 2019 - May 2022 (3 years 2 months)

Managed guest bookings, check-ins/outs and billing using CRM systems, handled inquiries via phone and email, and maintained hotel databases and procurement records to support operations.

Front Desk Operations CRM Billing Customer Service Data Entry Procurement

Receptionist

Ceamo Prestige Lodge

Mar 2018 - Feb 2019 (11 months)

Coordinated guest bookings and transfers, assisted management by supervising staff operations, processed invoices and procurement, and resolved customer complaints to maintain service quality.

Guest Service Staff Supervision Invoicing Procurement Vendor Relations Record keeping

Data Collector

Ministry of Health Kenya

Collected and validated household data for mosquito net distribution campaigns, ensuring accurate data entry and strict adherence to confidentiality and data quality standards.

Data Collection Data Validation Confidentiality Data Entry Quality Assurance Reporting