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juliet wanza

@julietwanza

Customer service and administrative professional who improved reporting accuracy by 25% and organized over 500 documents at Zawadi Office Solutions.

Kenya

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What I'm looking for

I’m looking for a challenging position where I can showcase my skills and contribute to an organization’s growth. I’d like to take on challenging assignments that help me enhance my technical and soft skills and expand my knowledge.

At Zawadi Office Solutions, I researched and compiled data for monthly reports, improving accuracy and efficiency by 25%. I also created and maintained filing systems for over 500 documents.

I supported customer inquiries and complaints at Zawadi Office Solutions, contributing to a 90% resolution rate. At Manara Logistics and Distributor Ltd, I addressed customer inquiries, processed orders, and handled returns and refunds.

As Front desk at Kyaka Hotel, I managed reservations and guest check-ins and check-outs. I also trained new receptionists and resolved customer complaints in less than 24 hours, earning a conflict resolution award.

At Milani Clinic, I entered, verified, and updated data while maintaining the confidentiality of sensitive information. I hold diplomas in Customer service and Business Administration from ICS college, along with certificates in Virtual Assistant and Hospitality and tourism management.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Manara Logistics and Distributor Ltd

Addressed customer inquiries, resolved complaints, processed orders, provided product information, and handled returns, refunds, and exchanges. Maintained customer records.

Customer Service Complaint Resolution Order Processing Returns Management Record keeping

Front Desk Agent

Kyaka Hotel

Managed reservations, guest check-ins and check-outs, processed payments, and resolved customer complaints in less than 24 hours, earning a conflict resolution award. Trained new receptionists in check-in and check-out procedures.

Reservations Check in Check out Payment Processing Customer Service Conflict Resolution Training

Data Entry Specialist

Milani Clinic

Accurately entered data into databases, reviewed for errors, and performed backups. Maintained confidentiality and collaborated with team members to resolve discrepancies.

Data Entry Data Verification Database Management Attention To Detail Confidentiality

Inventory Controller

Manara Logistics and Distributor Ltd

Implemented and maintained inventory control procedures, maintained accurate records, and prepared for audits. Proactively identified and reported inventory issues.

Inventory Management Data Accuracy Audit Problem Solving Reporting

Junior Administrative Assistant

Zawadi Office Solutions

Managed executive calendars, conducted research, and compiled data for monthly reports, resulting in a 25% increase in accuracy and efficiency. Created filing systems for over 500 documents, improving organization by 30%.

Calendar Management Research Report Preparation Filing System Customer Service