MUMerce User
@merceuser
Dynamic Front Desk Shift Leader with a passion for guest service.
KenyaWhat I'm looking for
I am a dynamic and customer-focused Front Desk Shift Leader with over 5 years of experience in managing front office operations in the hospitality industry. My career has been marked by a commitment to delivering exceptional guest service and resolving issues promptly, ensuring that every guest has a positive experience. I take pride in leading teams to uphold high standards of service and efficiency, which has been recognized throughout my career.
Currently, I oversee daily front desk operations at Diamonds Leisure Beach and Golf Resort, where I manage reservations, monitor room availability, and maintain guest accounts. My role involves conducting shift briefings, coordinating with other departments, and training front desk staff to ensure smooth operations. I am dedicated to fostering a welcoming environment and ensuring that guest needs are met with professionalism and care.
Experience
Work history, roles, and key accomplishments
Front Desk Shift Leader
Diamonds Leisure Beach and Golf Resort
Nov 2023 - Present (1 year 8 months)
Oversaw daily front desk operations, including monitoring reservations, room availability, and guest accounts. Managed shift schedules, conducted briefings, and coordinated with other departments to ensure smooth guest experiences and efficient check-in/check-out processes. Handled guest complaints and special requests while training and supporting front desk staff.
Front Desk Receptionist/Cashier
Diamonds Leisure Beach and Golf Resort
Jul 2019 - Present (6 years)
Handled check-ins, check-outs, and accurately processed payments while managing guest accounts. Managed reservations, allocations, and room assignments, ensuring customer satisfaction by addressing inquiries and complaints. Provided information on availability and pricing, actively upselling additional facilities and services.
Education
Degrees, certifications, and relevant coursework
TMTechnical University of Mombasa
Bachelor of Technology, Hospitality & Hotel Management
Studied Hospitality & Hotel Management, gaining comprehensive knowledge in managing front office operations and delivering exceptional guest service. Focused on upholding high standards of service and efficiency within dynamic hospitality settings.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
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