Breanna Zapien

Served as a first point of contact for phone, online, and in-person inquiries, gathering details and confirming requests. Updated and managed a digital reservation system and coordinated time-sensitive information with customers and team members to support smooth follow-through.

Built rapport with customers by clarifying needs, answering questions, and providing recommendations in a fast-paced environment. Entered and relayed accurate customer details to the kitchen team to support timely, correct service.

Explained policies, seating timeframes, and experience details clearly to set expectations before service. Coordinated customer flow during scheduled seating windows while maintaining a professional, positive tone.

Answered phones, routed calls, and provided accurate information to customers and internal team members. Coordinated special requests, VIP details, and dining room readiness with management.

Responded to customer questions promptly and professionally to help guests choose the right experience. Organized seating requests and communicated changes clearly to support a smooth customer experience.

Managed waitlist details, quoted accurate wait times, and kept customers informed during busy service periods. Tracked availability and customer flow to help the team prioritize next steps and reduce confusion.

Pursuing a Bachelor's degree in Communications starting January 2025.

Completed an Associate's for Transfer in Communications from January 2021 to January 2023.

Earned an Esthetician's License from October 2022 to March 2023.