Breanna Williams
@breannawilliams
I deliver remote customer support, scheduling, data entry, and administrative operations in high-volume environments.
United StatesWhat I'm looking for
I'm currently executing high-volume outbound outreach for The Outreach Team, accurately recording results in CallHub while using Slack, Zoom, Zoho, Airtable, Google Sheets, Google Forms, and When I Work to coordinate daily work.
As owner of The Hair Ace Experience, LLC, I manage client consultations, appointment booking, scheduling, follow-up, and issue resolution while maintaining a consistent customer experience.
My background also includes scheduling student advising and career appointments at Eastern Michigan University and supporting students, parents, and staff as a teacher at Keystone Academy. I bring clear communication, accurate recordkeeping, 60+ WPM typing, and dependable follow-through to service-focused operations.
Experience
Work history, roles, and key accomplishments
Remote Caller
The Outreach Team
Jul 2026 - Present (3 months)
Executed high-volume outbound calls to build rapport and encourage voter participation. Recorded outreach results in CallHub and used various tools for communication and scheduling.
Hairstylist / Business Owner
The Hair Ace Experience, LLC
Jan 2021 - Present (5 years 9 months)
Managed end-to-end client service operations including consultations, appointment booking, and issue resolution. Balanced competing priorities and maintained consistent customer experience.
Teacher
Keystone Academy
Aug 2023 - Jun 2024 (10 months)
Collaborated with students, parents, and staff to develop personalized learning plans and monitor progress. Adapted communication to individual needs while managing multiple priorities.
Front Desk Receptionist
Eastern Michigan University Academic and Career Development
Jul 2018 - Dec 2019 (1 year 5 months)
Scheduled student advising and career appointments, responded to high volume of inquiries, and maintained accurate student records. Provided front-desk administrative support and routed questions appropriately.
Education
Degrees, certifications, and relevant coursework
Eastern Michigan University
Bachelor of Business Administration, Business Administration
Graduated with a Bachelor of Business Administration in 2022.
Washtenaw Community College
Associate of Arts, Business
Completed an Associate of Arts degree in June 2020, with relevant coursework in Business Communication, Marketing and Sales, and Business Management.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
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