Genesis Matile
@genesismatile
Detail-oriented administrative assistant with strong customer service skills.
United StatesWhat I'm looking for
As an Administrative Assistant at Higher Education Services Corp., I excel in maintaining spreadsheet and database accuracy through Microsoft Excel and Office Automation. My role involves cataloging documentation, monitoring shared email boxes, and updating student records, ensuring that all information is precise and accessible. My attention to detail and organizational skills have been pivotal in supporting the smooth operation of our office.
Previously, I worked as a Cosmetologist at Fantastic Sams, where I honed my customer service skills by scheduling appointments and maintaining client data. My ability to build long-term relationships with clients and collaborate effectively with my team has been a significant contributor to my success in the beauty industry. I take pride in my work, whether it’s providing excellent hair services or ensuring a positive experience for every customer.
Experience
Work history, roles, and key accomplishments
Administrative Assistant
Higher Education Services Corp.
Sep 2023 - Present (1 year 8 months)
Responsible for maintaining spreadsheet and database accuracy using Microsoft Excel and Office Automation. Managed student account records and monitored shared email correspondence. Updated individual student records based on received documentation.
Cosmetologist/Hair Stylist
Fantastic Sams
Apr 2022 - Dec 2024 (2 years 8 months)
Scheduled client appointments and maintained client data using SalonPro and Zenoti. Provided excellent customer service and excelled in hair cutting, styling, and corrective color. Collaborated with team members to ensure client satisfaction.
Front End Associate
Fred the Butcher
May 2019 - May 2021 (1 year 11 months)
Managed customer queries and complaints, ensuring quick resolutions. Handled cash transactions and maintained inventory accuracy. Prepared food orders and kept the station clean and organized.
Education
Degrees, certifications, and relevant coursework
Capital District Educational Opportunity Center
Certificate in Cosmetology, Cosmetology
2023 - 2023
Activities and societies: Student Representative for the Cosmetology and Natural Hair Committee.
Graduated with Honors. Asked to deliver commencement speech. Received 3 CAPTAINS Awards for Communication, Attitude, Problem Solving, Teamwork, Attendance, Initiative, Neighborliness, Spirit/Service. Also asked to speak at a student recognition event.
Shenendehowa High School
High School Diploma, General Education
2020 - 2020
Activities and societies: Hair & Makeup Manager for Drama & Musicals, Musical Company Performer, Select A Capella Choir Member, Select Choir Member.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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